Please call us 9964080000/080 46115600 Hiring for Technical support International call center Voice Process

Please call us 9964080000/080 46115600 Hiring for Technical support International call center Voice Process

Job Shop
0-5 years
Not Specified

Job Description

Roles and Responsibility –

• Own, analyze, research and respond to ASP escalations in a timely fashion.
• Identify potential engineering issues and/or trends in escalations by on-going analysis and
tracking of escalations.
• Meet core team competency requirements such as customer satisfaction goals, team
metrics, Engineering outcomes and certification requirements.
• In depth understanding of organizational goals and active participation in achievement of
those goals
• Work closely with and support technical teams.
• Takes responsibility for tasks and decisions as documented in all processes and
• Has willingness to update processes, training and procedures as required.

• English language proficiency required to support customers
• Extremely skilled in documenting written troubleshooting steps or instructions
• Strong customer service focus and enthusiasm for achieving excellence

• Experience in resolving technical, systems and/or perception issues with customers.
• At least two years’ experience in a similar technical role
• Technically minded, IT industry savvy, with the ability to quickly understand, converse with
fluency and provide solutions to the intended audience
• Motivated to demonstrate their technical service and support skills in the course of
handling queries from the start of issue right through to final resolution
• Exceptional troubleshooting methodology, both procedural and technical
Other Skills

• Excellent organizational/administrative/technical skills with agility to re-prioritize as
• Positive, collaborative and mature work attitude

About Job Shop

Job Shop at a glance
Today’s business world is dynamic and due to the advent of new technology, chance for growth of the potential companies is immense. In such a scenario, Human Resource Management has come up as one of the biggest and significant aspects for any company. Managing the human power properly, hiring potential and fresh people and providing them quality training – are the most important things for a company. Job Shop is a Human Resource management and recruitment service provider, having vast expertise in the field.

Have a sneak peek on the following highlighted parts of our HR based services:
• Turnkey solutions, based on advertising
• Resume management services
• Employee Benefit survey
• Gap Analysis
• Compensation Survey
• Performance management
• Competency Mapping
• Construction of HR manuals or policies
• Incentive Scheme Design

Corporate Profile

Job Shop Human Resource is an Indian based recruitment agency that provides job placement services to companies of all sizes, ranging from SMEs to MNCs. Our services include recruitment, hiring and staffing solutions for clients across India. Job Shop is one of the high professional recruitment agencies in India. We strive to work with the finest employers of IT / ITES / BPO, Banking, Customer & Technical Service, E.Com etc. to realize our vision. We leave no stone unturned hiring the best employees on offer. We conduct interviews and narrow the choices down to the ideal employees so that your organization only has the best to choose from. It takes certain kind of character traits to make it to the corporate world. The desire to excel and a commitment for excellence are found in individuals that possess the drive to exceed their own limit in their effort to place their Organization at the top of the pack. Identifying the shiny needle amidst brittle job hopefuls takes time and resources most organizations cannot afford to spend in a time crunch. This is where Job Shop career comes in.

Why Job Shop

Our dedication to pick the best employees for your organization ensures best performers in the industry. Each viable candidate is put through a thorough screening process which takes their background, work ethic, etc into account. You will always have an opportunity to hire the best from the job desirers we choose.

Result-Oriented Candidates for your Employee Pool
Job Shop has always given top priority to the needs of its employee clients no matter which industry they hail from. We make sure you always have the best employees gracing your organization so that you never have to complain of low productivity or performance again. Each candidate is chosen with high qualifi cation and dedication when it comes to providing the best staffi ng solutions for your vacancies. Our loyalty to clients ensures best performers to add to your staff.

Our Services

Permanent Placement
Identifying ideal employees in times of crisis becomes more challenging if you’re forced to work against the clock. As a result oriented recruitment agency Job Shop places your employment needs at the forefront of dynamic vision - to ensure applicants we send exceed your required expectations.

Executive Search
Job Shop contributes to the journey by searching for potential employees who can support you in all aspects of work. Our executive recruiters pick the apt candidate for the job you need according to the requirements.

Contract Job
Contract workers support the organization by providing expertise when required. Our executive recruiters will not only find contract employees and make sure the exact requirements are met to fulfill the organization’s future projects.

Temporary Staffing
Our executive recruiter can provide you with the perfect temporary staff to meet the demand for best candidates who are not only highly qualified, but who make the company’s success their top priority. All of the candidates are picked according to strict regulatory criterion to ensure that they make your business success their top priority.

Job S

About Recruiter




Active jobs

Functions : Customer Service/Call Centre/BPO

Industries : ITES/BPO

Skills/Roles I hire for: Customer Service

level Hiring For: Junior Level, Mid Level, High Level

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