Phone Banking Inbound Customer Service - 24.5K Net-No 1 Pvt Bank Payroll

Phone Banking Inbound Customer Service - 24.5K Net-No 1 Pvt Bank Payroll

Hy Fly Consultancy
Mumbai Mumbai City Navi Mumbai Thane
0 - 5 Years
150000 - 360000 INR

Job Description

BANK PAYROLL-CUSTOMER SERVICE MANAGER-SALARY 28K-Phone Banking Executive-Day Shift
Hy Fly Consultancy
www.hyfly.in
Free Placement / No Registration Charges
Phone Banking Inbound Customer Service - 24.5K Net
1. Handling Customer Queries and Providing Information as per Defined Standards
2. Effective Re dress of all Customer Complaints and Providing Solutions/escalating Problems
3. Follow Up On Escalations and Closing Them
4. Educating Customers About Bank's other Products and Services
5. Generating Leads and Passing Them to Concerned Department
6. Providing Feedback to the Team Leaders About Product and Process and Contribute to the Improvement
7. Educating Customers About Channel Migration
8. Improve Efficiency as per Interactions and Feedback Received
9. Updating Product and Processes in Data bank
10. Dealing with Banking schemes.
Shift Timing-Only 9 hrs shift
For Females/Males- 8am-8pm (any 9 hrs shift)- Day shift
5 days working with 2 days off
Voice Process Bank Contact Center Salary 21.5K Net
Job Description :
Attend inbound calls and resolve customer queries/request/complains
Raise customers request /complaints on their behalf in the CRM tool
Generate leads and educate customers about new products & their benefits
Maintain and adhere to compliance guidelines
Capture problem indicators, highlight and suggest improvement
Adherence to the monthly score card parameters including quality, efficiency and accuracy
Maintain adequate knowledge levels on products, processes and systems used
Ensure sales target are met


call 8080126356 -Kiran
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Hy Fly Consultancy
www.hyfly.in

www.hyfly.in

Hy Fly Consultancy provides free placements to job seekers based all over Mumbai, Navi Mumbai & Thane. We are specialized to place a job seeker in Banking, Insurance, Financial Corporates, Health care Corporates, E-Commerce, BPO/KPO/ITES, Consulting Industry. We provide placements through Large Job Aggregators, References, Social Media, Job Portals, Campus Recruitments & various other sources.

About Recruiter

58

Followers

Functions : Customer Service/Call Centre/BPO

Industries : Banking/Financial Services, ITES/BPO

Skills/Roles I hire for: Phone Banking, Customer Service, Relationship Manager, Sales Development Executives

level Hiring For: Junior Level, Mid Level

Hy Fly Consultancy provides free placements to job seekers based all over Mumbai, Navi Mumbai & Thane. We have a track record of providing 100% free placement to 7000+ candidates / job seekers till date

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