Personal Banker WBO

Personal Banker WBO

The HDFC Bank Limited
1-2 years
Not Specified

Job Description


Job Description :
1. Operational Excellence Meeting deadlines/ targets within specified TAT. Error free & efficient processing. Issuance of deliverables such as Smart Account Kits Saving and Current and Insta Debit Cards to the customers. Recon & Monitoring of all internal GL & suspense accounts. Review & ensure implementation of processes at MICRO level to reduce scope of error. Timely & appropriately escalation of issues with probable remedial suggestion. 2. Audit & Compliance Strict adherence to laid down processes with proactive approach. Ensure no adverse audit comments in Internal & External audits. Immediate reporting of any error, deviation in process to seniors. Timely compliance to Internal & External audit findings Daily review and maintenance of reports, registers & vouchers 3. Customer Focus & Business Oriented Approach Maintain high priority in achieving customer satisfaction (external & internal) Interaction with customers & RMs with problem solving approach. To migrate physical txns on electronic platform -measurable.4. MIS & Record Maintenance Preparation, maintenance and timely publishing of qualitative MIS. Identify & suggest improvement in the processes by way of automaton. SkillsBanking Product & Process KnowledgeCommunication & Presentation Skills

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