PERMANENT - Work FROM Home - Salary: upto Rs.45000 / Monthly - TOP MNC. Cont: Sana @ 7801019183

PERMANENT - Work FROM Home - Salary: upto Rs.45000 / Monthly - TOP MNC. Cont: Sana @ 7801019183

Futurz Consultancy Services
1-6 years
500000 - 600000 INR

Job Description

Offers a professional work environment, outstanding challenges, industry competitive compensation, accelerated career growth and overseas opportunities.

NOTE: Permanent Work From Home Openings, Applicants Must be Available in Hyderabad Office for Interview Process & Process Training.

Job Location: Hyderabad

Position Title : Search Engine / Banking Support Specialist

Educational Qualification:
Any Graduate / PG / UG ( Intermediate or Above) with Excellent communications Skills

CTC Offer: Rs. 5.2 LPA + NSA + Sodexo Coupons + Other Allowances
  ( Monthly Salary : Fixed Rs. 38000 + 2000 Sodexo + 5000 NSA + 1050 Allowances)

Mandatory Experience:
Min. 1yr+ in Customer Service in Any International BPO with Excellent Verbal Communication in English

Shift Timings :  Rotational Shifts or Night Shifts ( Permanent WFH)  - 5 Days / Week

Mandatory Work Experience and Skills required:
* Call Handling skills, Communication Skills (Empathy, Sympathy)
* Voice capability Excellent Voice communication and Written Communication Skills

Role and Responsibilities

* Will be responsible for responding to any inbound calls relating to Case Management
* Will be part of Outbound and Inbound calling function
* Action all tickets and milestones as per work instructions
* Clear communication regards latest Products and features
* Remediate any fallouts impacting ticket closure
* Respond to customer queries around Account updates
* Liaise with epiFy to facilitate seamless customer experience
* Ensure collection of relevant information from customer to ensure timely closure of tickets

Interview Process:

* Only 3 Rounds of Interviews (HR+Vna+Ops), Spot Offer Letter Roll-out for Selected Candidates.

More details : Emma @ 7893308641 / Saif @ 8143621517 / Riya @ 7842176725


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