Payments and Remittance Manager, Ops

Payments and Remittance Manager, Ops

HSBC
5-7 years
Not Specified

Job Description


Job Description
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Role Purpose
Responsible to conduct day to day operations function & oversight / governance involving across all electronic payment such as Real Time Gross Settlement, National Electronic Funds Transfer, NACH, Tax Payouts (direct/indirect), digital payments like IMPS, UPI, Capital Market Operations…etc.
  • Ensure day to day processes / task are understood and executed by self & team as per defined procedure notes and policies.
  • Conduct User Acceptance Tests (UAT) for system amendments / up gradations supplied by RBI from time to time. Provide accurate feedback on time, user friendliness, bugs etc… observed in the systems. Obtain assistance from local technical services team on conducting these UATs. Attend discussion groups conducted by RBI for developments on the payment products.
  • Direct and control daily operations and administration, in order to achieve a high level of efficiency and customer service, which would help attain strategic and operating objectives of the Bank
  • All the regulatory requirement are very well understood and executed.
  • Time critical payouts, agreed Bespoke / Exception process / post cut-off request to support business, without compromising on controls. Any change in process is evaluated from risk and sustainability perspective, very well-articulated with various stake-holders, process steps are documented and team is trained to execute the same.
  • Perform various intraday and EOD checks and controls to ensure no transactions are missed out.
  • Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators
  • Implement the group compliance policy as applicable to his role. Should be aware of the Operational Risk scenarios associated with their role, and to ensure that all actions during their employment with HSBC, take account of the likelihood of operational risk occurring.
  • Plan & supports split site locations to ensure staff shortage are monitored accordingly, to ensure NIL client / regulatory impact.
  • Plan & support during all RBI working days for smooth function of the unit, including extended sessions, with the existing resources.
  • Plan & create fungibility among various functions & sub function to manage unplanned leaves / peak volumes.
  • Ensure daily tracker, DCFC is maintained and updated by self / team on time and ensure required quality check is performed
  • Perform floor walkthrough - Dip stick at operations floor, GSCs 3rd party site to ensure all the controls are effectively executed on consistent basis.
  • Co-ordinate with vendor staff, correspondent bank, IT, GSC, Business, product…etc to ensure BAU is not impacted.
  • Ensure effective governance over third party & offshore team to ensure smooth function of unit.
  • Customer Service Levels are met even during contingency scenario, as per agreed BCP with business.
  • Review, plan and execute BCP which covers all the BCP scenario, including third party, loss of people, premises, system down, …etc
  • Plan and support for priority / Elite / Platinum list of customers.
  • Review any issue, process gaps, improvement ideas, risk, vendor / partner bank performance issue is observed / reported by team to take it to logical closure.
  • Review the incident for impacted customers and broadcast the same.
  • Review trends for various IT incidents, share trend analysis and table the same in various forums.
  • Share inputs to VP for various monthly and other submission. Highlights key success factors, challenges, business support, new initiatives.
  • Ensure APD is updated regularly and conduct regular session with team to ensure APD note is embedded within team.
  • Independent recon is followed effectively and timely escalation is done to track and resolve the exceptions.
  • Weekly Review of all the accounts to ensure APD and Account substation is followed on ground.
  • Analysis of complaints / Incidents to ensure controls are effectively operated on ground to avoid reoccurrence.
  • Review SAM requirement to ensure no toxic combination exist. System access request are approved in line with business requirement without creating any toxic combination.
  • Opex related tools including iCATs are implemented as per guidance. Monthly tracker / skill matrix / issue tracker is maintained and reviewed regularly. Team huddle is conducted on a daily basis and issue tracker / TBPS is tracked for timely resolution.
  • Team meetings are conducted periodically and the open action/points are tracked for closure.
  • Incase of any error / mis-outs same is immediately reported as per group guidelines and critical reviewed to implemented effective control. Monitor and review the control effectiveness to ensure it's embedded in the process.
  • Ensure all mandatory trainings are tracked & completed on time for self and team.
  • Impart training and knowledge to new joinee and evaluate the understating of staff before placed on job to perform BAU.
  • Support during various UAT/ PVT to meet business & operational requirement. Prepare and review test cases to ensure robust and sustainable systems are built.
  • Office discipline / Code of Conduct is understood and follow.
  • Leaves are planned in advance to ensure sufficient staff are available for smooth function of the unit and other deliverables.
  • Monitor performance of employees on iCAT's and performance for vendor staff and unionized staff in the given unit
  • Ensure an effective Business Continuity plan is in place for the unit, to meet business objectives.

Principal Accountabilities: Key activities and decision making areas
Typical KPIs and Targets
Impact on the Business
  • Approve Payment Instructions
  • Conduct User Acceptance Tests (UAT)
  • Business Continuity Plan (BCP)
  • Approve payment instructions initiated by clients through the following medium - HSBCnet, fax. Check for validity of the transaction, authorized signatures and approve transactions for processing.
  • Conduct User Acceptance Tests (UAT) for system amendments / up gradations supplied by RBI from time to time. Provide accurate feedback on time, user friendliness, bugs etc… observed in the systems. Obtain assistance from local technical services team on conducting these UATs. Attend discussion groups conducted by RBI for developments on the payment products.
  • Develop a Business Continuity Plan (BCP) for payment products and conduct regular tests while noting the system performance, system up time, user training etc.

Customers / Stakeholders
  • Liaison point for payment operations clients
  • Implement customer requirements
    • Point of liaison for the internal customers, ex. relationship managers, implementation managers for any day-to-day issues, master setups or recent developments.
    • Responsible for implementing customization requests from various customers and their delivery.

Leadership & Teamwork
  • Should demonstrate extensive leadership skills.
  • Should work as a team in order to meet stringent regulatory deadlines.
  • Monitor performance of 3rd party vendors.
  • Follow OPEX and Monitor team performance on iCAT'S
  • Monitor performance of Correspondent Banks, Logistic Partners, 3rd party vendors and provide feedback on improvements.
  • Create a succession plan and discuss the same with probable incumbents.

Operational Effectiveness & Control
  • Identify and manage operational risk for the unit
  • MIS, Control & Business Continuity Plan (BCP)
  • Highlight any OPS losses to the management and reporting in various forums.
  • Ensure L1 / L2 controls description and effective monitoring plan is updated on HELIOS.
  • Ensure control monitoring is performed as per the monitoring plan updated on HELIOS
  • Ascertain possible areas for errors and develop controls for these.
  • Maintain all controls as prescribed by regulatory bodies and set for by the bank through the FIM / BIM documents. Maintain HSBC internal control standards ensure the timely implementation of internal and external audit points together with any issues raised by external regulators. Ensure implementation of Group Compliance Policy
  • Monitor daily MIS generated for TATs, errors, volume / value processed, operator productivity, process sigma levels etc.
  • Maintain control on secured stationery, vouchers, debit mandates, customer agreements etc, which are subject to audit.
  • Conduct regular tests while noting the system performance, system up time, user training etc.

Major Challenges
  • Keeping abreast of the new developments in the electronic payment industry is a major challenge. The jobholder is expected to understand the banks payment systems like HSBCnet, HUB/SFE, Fire Start, Dolphin, Light Automation etc… and also be hands-on with the Reserve Bank of India system operating mechanisms. The payment volumes peak nearer to the cutoff times and coping with the increased volumes while maintaining accuracy is another challenge. There is a significant amount of dependence on 3rd party vendors and monitoring their performance to ensure seamless delivery of products to the customer is another challenge.

Role Context
  • The jobholder derives his understanding on the payment products through various educational sessions conducted by the Reserve Bank of India and their training affiliates. As these training sessions are limited the jobholders knowledge is specialized and limited persons are available in the industry possessing these skills. Financial implications of an error are significant and the jobholder is regularly under pressure to ensure accuracy of the transactions. Also the payments industry is cut-off driven and the jobholder is hard pressed for time to complete the processing activities. The jobholder needs to manage customizations for various customers out of what is a standard payment product.

Management of Risk
  • Maintain control mechanisms that will ensure well-being of the complete process.
  • Maintain all controls as prescribed by regulatory bodies and set for by the bank through the FIM / BIM documents
  • The job holder has to ensure that all guidelines as laid out internally (FIM/BIM, Internal Compliance and Audit) and externally (RBI regulations)

Observation of Internal Controls
  • Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
  • Ensure implementation of Group Compliance Policy.
  • Ensure Operational Compliance and adherence to audit recommendations.

Role Dimensions
As per delegated limits from time to time:
  • HUB Authorization (swipe) limits (Transfers)
  • Voucher signing limits
  • HUB outward message release
Qualifications
Knowledge & Experience / Qualifications
This role requires 5-7 years of overall Banking exposure ,
  • People and Stakeholder Management
  • Project management and user testing
  • Strong Communication and decision making ability
  • Thinking and Problem solving skills
  • Customer Drive

Additional Information:
  • The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (COVID-19), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC.
  • As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Diversity Statement, Data Protection and Entity Statement
As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.
We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
You'll achieve more when you join HSBC.
www.hsbc.com/careers
The Hongkong and Shanghai Banking Corporation Limited (HSBC), India

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