Package Consultant: SAP CRM

Package Consultant: SAP CRM

Not Specified
1 - 1000000 INR

Job Description

As a Package Consultant at IBM, get ready to tackle numerous mission-critical company directives. Our team takes on the challenge of designing, developing and re-engineering highly complex application components and integrating software packages using various tools. You will use a mix of consultative skills, business knowledge, and technical expertise to effectively integrate packaged technology into our clients business environment and achieve business results.
Your Role and Responsibilities
  • Assisting clients in the selection, implementation, and support of SAP CRM (Customer Relationship Management).
  • Lead multiple projects or lead to implement new functionalities and improve existing functionalities including articulating, analyzing requirements and translating them into effective solutions
  • Knowledge and experience in implementation planning, fit analysis, configuration, testing, rollout and post-implementation support.
  • Experience in leading requirements workshops, designing Solution Blueprints and getting Customer sign offs on deliverables
  • Experience in working with teams to prioritize work and drive system solutions by clearly articulating business needs

Required Technical and Professional Expertise

  • 6 -8
    plus years of SAP Customer Relationship Management experience

  • 2 plus years of experience with SAP CRM B2B/B2C ISA/WCEM, Mobile, CIC Customer Interaction Center, WebUI

  • Expertise in SAP CRM end to end Lead to Cash process including Marketing, Sales and Service and Internet Pricing Configuration (IPC)/SSC

  • Extensive experience in SAP CRM Middleware, integration with non-SAP systems through Web-services, Web-Methods or using SAP PO / CPI or any other middleware

  • Performed detail system analysis, develop functional and technical specifications

Preferred Technical and Professional Expertise

  • SAP CRM â€' Certification preferred

  • Expertise in handling migration projects to SAP CRM or S/4HANA for Customer Management

  • Understand Technical architecture and code base

  • Loyalty Management, Incentive and Commission Management, Partner Channel Management, Trade Promotion Management.

Job Details

Employment Types:



About IBM

About Business Unit About IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. Being You @ IBM IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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