Order Management Executive

Order Management Executive

Practo Technologies Private Limited
1-2 years
Not Specified

Job Description



Job Description

Greeting from Practo..!

What if, instead of a job, you had a mission A mission to create the future of healthcare alongside a team of brilliant, passionate people, on a canvas that touches billions of consumers around the world
It's what we do at Practo.

Practo is made up of people from diverse backgrounds, united by our mission to help people around the world live healthier, longer lives by simplifying ways to be healthy. Our culture revolves around first principles thinking that leads to daring ideas and we have the freedom and opportunity to turn these ideas into reality. We are dedicated to improving healthcare access for everyone and leaving the world better than we found it.

Job Description

Detailed Job Description with key expectations from the role:

Key Responsibilities:-
  1. Manage End to End ownership of diagnostics orders.
  2. Tracking the order movement on each stage.
  3. Ensure timely report audit.
  4. Closely working with vendor partners in the fulfilment of the orders.
  5. Manage and audit on-time arrival of Phlebo.
  6. Ensure all the data process work such as work order entry, Phlebo assignment, data pasting, changing the order status etc. is to be done on time.


Customer Satisfaction:To Ensure a seamless experience for customers coming on our platform.

Customer Communication:To communicate with customers on Call/Chat whenever required to inform possible changes in order, resolving issues etc.

Relationship Management:Maintain strong relationships with the Vendors to get things done on time, Train them for new and existing processes.

Product:The Candidate should be a quick learner, Understand the complete product and tools, Should be able to coordinate with multiple teams like Product, Engineering to deep dive into tech issues and resolve them.

Analytics:The candidate is expected to be good in numbers, Analyze trends and issues with data and make plans to improve/resolve them.

Note: Candidate should be able to work for 6 days a week(8 hrs/day).

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