Order Management Executive

Order Management Executive

Practo Technologies Private Limited
Not Specified
Not Specified

Job Description



Greeting from Practo..!

What if, instead of a job, you had a mission A mission to create the future of healthcare alongside a team of brilliant, passionate people, on a canvas that touches billions of consumers around the world
It's what we do at Practo.

Practo is made up of people from diverse backgrounds, united by our mission to help people around the world live healthier, longer lives by simplifying ways to be healthy. Our culture revolves around first principles thinking that leads to daring ideas and we have the freedom and opportunity to turn these ideas into reality. We are dedicate to improving healthcare access for everyone and leaving the world better than we found it.

Detailed Job Description with key expectations from the role:

Regional Manager :End to End ownership of medicine orders. Tracking the order movement on each stage, Ensure timely delivery of medicines and reports, Coordinate with vendors to close orders.

Customer Satisfaction:To Ensure a seamless experience for customers coming on platform, Train regional SPOCs and stores to follow the process.

Customer Communication :To communicate with customers on Call/Chat whenever required to inform possible changes in order, Resolving issues etc.

Relationship Management :Maintain strong relation with the Vendors and Stores to get the things done on time, Train them for new and existing processes.

Product :Candidate should be a quick learner, Understand the complete product and tools, Should be able to coordinate with multiple teams like Product, Engineering to deep dive into tech issues and resolve them.

Analytics :Candidate is expected to be good in numbers, Analyze trends and issues with data and make plans to improve/resolve them.

Key Responsibilities

  1. Follow up with the pharmacy for on-time Invoice PO wise and AWB booking.
  2. Handling dispatch process
  3. On-time dispatch
  4. Share the Manifest copy with the backend OME team.
  5. Real-time updates to Backend OME.
  6. Monitoring warehouse operations and update to back end OME
  7. Handling returns.


Note: Candidate should be able to work for 6 days in a week(8 hrs/day) and male candidate is preferable. Candidate should work from pharmacy in their respective cities.

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