Bengaluru / Bangalore
5-10 years
Not Specified

Job Description

Job description:

The Business Entity The Cisco Technical Services group provides world-class support for customers around the globe. The CSE group within Cisco is a dynamic and growing organization looking for knowledgeable and capable individuals to help scale the team as we move forward in a very fast and evolving marketplace. Your opportunity to impact the health and performance of networks and systems that surround us all are limitless. Career growth options will be BOLD, as we realize our vision to become the #1 IT Company in the world. Make an impact with us! The Team The team is group of highly skilled, dynamic, diverse, and passionate engineers who go above and beyond in assisting not just the customer but also their teammates and peers. Work hard, play harder is the motto of the team. The team is a good mix of engineers with varying years of experience (from 3 years all the way to 18 years) in Cisco technologies and solutions, and each-and-every-one of them bring great value to the table.

Role & Responsibilities

  • Builds strong team relationships with other Customer Support Engineers. Enjoys sharing knowledge.
  • Effectively troubleshoots problems both alone and as part of a team, depending on the nature of the incident.
  • Connects directly with Cisco customers and builds effective working relationships while solving their issues.
  • Manages customer expectations and always aims to leave the customers feeling valued and overall positive about Cisco.

Minimum Qualifications

  • Hands on experience in installing, configuring and troubleshooting Optical products with specific focus on OTN, SONET, SDH, TDM, DWDM and CWDM, EoSDH protocols and standards.
  • Ability to solve complex problems involving multiple Service Providers as well as providing root cause analysis.
  • Experience in troubleshooting Metro DWDM, OLA, OADM, Multi-degrees and RAMAN amplified systems.
  • In depth understanding of Optical transmission power levels, OSNR and the effects fiber impairments such as PMD and Chromatic dispersion.
  • Be able to use results from various test equipment, e.g. OSA, Optical power meters. Deployment standards and implementation/ PM methodologies
  • Experience in troubleshooting Metro Core
  • Understanding of SONET and SDH frame structure including timing and multiplexing. Circuit management and migration, alarm propagation and troubleshooting, Packet over SONET and Ethernet shared packet ring.
  • Hands on IOS-XR is desired but not mandatory.
  • Experience in troubleshooting IP networks for Optical Management
  • Fluent English speaker (essential)
  • CCIE-SP (Desired)


  • S/he will provide technical support to partners and/or customers for Cisco technologies, products, and/or solutions.
  • S/he will typically be responsible for resolving moderately to highly complex technical problems, depending on the customers need.
  • S/he will simulate technical problems in lab environment.
  • S/he will share his/her knowledge with other people in writing technical documents and enlarge the knowledge database.
  • S/he will provide internal and/or external technical presentations (cross-training).
  • S/he will escalate some specific problems to the responsible Business Units for product enhancement.
  • S/he will work closely with his colleagues to achieve common goals.
  • S/he will strive to technical excellence and expertise.

About Cisco The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine creating unprecedented disruption. Your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco.


companies to help realize their strategic business outcomes and be future-ready. Our expertise and in-depth understanding of the enterprise & consumer product space, along with proven pedigree in Infrastructure Management, help customers increase revenues, optimize costs, enhance IT availability and business efficiency, to more than 100+ customers worldwide. Our R&D arm, CSS Corp Innovation Labs designs and develops products and IP, creates platforms and solutions to accelerate IT transformation and enable faster go to market for customers.

Our three lines of business include Tech support, infra support & carrier and network support. Technology support is in our DNA With over 5,500 technology professionals across 13 locations globally, we have a rich heritage of 14+ years in managing large and complex support ecosystems. From home devices, whether its enterprise or consumer, datacenters, applications and desktops to services, we have built our reputation on delivering stellar customer experiences. Because we chart the right support strategy, deploy the right processes and technology to enable it, and then execute impeccably – every day and every interaction.

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Functions : IT

Industries : ITES/BPO, IT/Computers - Hardware, IT/Computers - Software

Skills/Roles I hire for: Support

level Hiring For: High Level, Top Management

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