OPPORTUNITY FOR WORKING WITH A TOP MNC@GGN/ HYDERABAD/BPO / KPO/ITES/ WEBCHAT/TELECOM/NBN

OPPORTUNITY FOR WORKING WITH A TOP MNC@GGN/ HYDERABAD/BPO / KPO/ITES/ WEBCHAT/TELECOM/NBN

Job World
1-6 years
Not Specified

Job Description

Job Role & responsibilities :-
Candidate Should Have Descent Communication Skills

> Candidate Should Have Basic Computer Knowledge

> Candidate Should Have Inclination Towards Customer Service

> Candidate Should Have Customer Centric Approach

> Candidate Must be Willing To Work In 24x7 Shifts

>Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures

>Provides status and updates on tickets to authorized users

>Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction

>Makes recommendations for updates to the KB database

>Adherence to policies and procedures, closure of open calls after resolution.


Eligibility :

1.) Candidates having Any Graduation & minimum 1 year experience in relevant profile.

2.) Okay with US shifts

3.) Expertise in communication skills

4.) Able to relocate when office resumes.

Perks & Benefits:-
PF: : Both side Cabs (As Per Company Policy and Process) :: Other Benefits

Drop Your updated CV @[Confidential Information]
OR
@Priyanka HR 9667678362 Call/WhatsApp

Thanks & Regards.

About Job World

Job World, a lead consulting firm in providing workforce solutions to our valuable clients and committed to provide employment to potential job seekers. We have been in this business since 2016, serving clients and candidates for Recruitment and Staffing solutions across industries and verticals.

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