Operations Processing Senior Rep.

Operations Processing Senior Rep.

NTT Data
1-3 years
Not Specified

Job Description


Activities Performed
  • Commissioning & De-commissioning of security products such a Closed-Circuit Cameras etc that are installed at various retail stores across North-America and Global.
  • Conduct Audit & Compliance checks to ensure accuracy of data captured by the installed security products, by reviewing video-recordings.
  • Correct settings and configuration of New and Existing cameras, remotely.
  • Investigate and resolve data or account discrepancies
  • Escalate issues in a timely manner to a supervisor - when unable to resolve/ understand customer request/issues.
  • Demonstrate good interpersonal and customer relationship skills
  • Document all activities and actions required to successfully resolve customer issues.
  • Provide efficient and courteous service to customers at all times.
  • Apply in-depth knowledge of systems and operations in support of assigned customer group.

Required Experience and Qualification
  • Open to work in 24 x 7 environment, specially US shifts
  • 6+ months of experience in a customer service role - ability to understand customer request and apply a logical thought process to find a solution.
  • 6+ months of experience using Windows PC applications, including MS Office, which require use of keyboard, screen navigation and awareness of internet.
  • Strong attention to detail, time management and organizational skills.
  • Ability to communicate (oral and written) effectively to exchange information with our client.
  • Graduate, in any stream

Typical Years of Experience
• Typically requires 1-3 years relevant experience.
Required schedule availability for this position is Monday-Friday (11:00am to 09:00pm IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.

Job Details

Employment Types:

Industry:

Other

Function:

IT

About NTT Data

Similar Jobs

People Also Considered

Data Not Available

Career Advice to Find Better

Simple body text this will replace with orginal content