Operations Manager

Operations Manager

Amazon
Delhi
0 - 50 Years
Not Specified

Job Description


Job Description :
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers
Essential Functions
· Responsible for the execution of transportation processes, right from FC to customers and leveraging our Delivery center network.
· Responsible for cost reduction of the transportation operations
· Ensure enough bandwidth in citywide delivery team for peak time delivery management.
· Coordinate with Finance, CS, FC and Projects team to matters related to city operations..
· Continuously improve the delivery process and attain a sustained level of delivery performance standard. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
· Analysis of the data reports to identify performance bottlenecks and improve the performance.
· Implement the formal process control and process improvement mechanisms such as Kaizen
Essential Skills
· Strong leadership capabilities and people management skills
· Ability to work under pressure situations
· Ability to work in ambiguous situations.
· Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be done for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.
· Ability to set and achieve timelines for tasks: Set realistic and stretching performance expectations for self and others. Regularly reviews progress and acts to ensure optimal results for the business.
· Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
· High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.
· Analytical Skills: Effectively analyse and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.
Basic Qualifications :
Basic Qualifications:
· Graduation.
· Experience in logistics desirable and the experience in courier industry highly preferred
· People management experience. Experience in handling field team is highly desirable.
· Experience in handling live operations preferred (wherein real-time decision making capability & bias for action is a must)
Preferred Qualifications :
· MBA desirable.
· Experience in process improvement preferred with additional benefits for knowledge of specific methodologies such has Six Sigma, Kaizen etc.
· Knowledge of city topography and road network is an added advantage

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