Operations Management Practitioner - 13718

Operations Management Practitioner - 13718

Chennai
4 - 9 Years
Not Specified

Job Description

Position Description:
This position is specifically tailored towards the First Responder role in the Connected X space. The FR Analyst will identify and problem solve complex systemic issues spanning multiple Connected X systems and teams as they relate to corporate IT initiatives; which may include designing systems or services from ground up. The FR Analyst will also create technical action plans for analyzing and resolving Connected X customer issues, as well as create clear and concise documentation in the form of case management notes, technical tips, knowledge base articles and white papers. The FR Analyst provides technical assistance to internal and external customers and partners, and works with cross-functional organizations to solve complex technical problems and follow reported problems through to resolution. Finally, the FR Analyst will document all customer interactions and resolutions in the existing case management and knowledge based systems, and leverage support tools to diagnose and resolve product and technical issue


Experience Required:
Application Performance Monitoring SPLUNK and DYNATRACE tools experience Day-to-Day Operations

Experience Preferred:
Demonstrate problem-solving capability . Able to triage problems that span complex application architecture and multiple teams . Document creation expertise with case management notes, tech tips, and triage runbooks . Works well in a diverse and global team environment . Support of alternative schedule/shift work on a rotating basis

About

A Brief about V2soft:

V2Soft is an US Service based software development Cum Engineering company providing IT Business Solutions, Engineering Services, IT consulting and Professional Staffing Services along with the evident Training courses. V2Soft is a certified “CMMi Level 3 company with proven quality records. We do provide onshore support, offshore development and staffing services both in IT and engineering with our top notch clients like FCA, Daimler, Royal Enfield, GM, Ford, Nissan etc… for more details logon to (www.v2softIndia.com)

About Recruiter

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Industries : IT/Computers - Software

Skills/Roles I hire for: Java, Testing, Hadoop, Dotnet, Mainframe, Etl, Pega, Teamcenter

level Hiring For: Mid Level, High Level

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