Operations Lead

Operations Lead

Bengaluru / Bangalore
5 - 9 Years
Not Specified

Job Description

· Ensure operations run efficiently in shift by effective team management
· To ensure all the calls are logged, rightly prioritized and allocated as per SLA norms mentioned by WNS.
· To ensure SLA adherence
· To ensure all the user queries are responded in a timely manner
· Ensure all escalations are managed as per defined norms
· To mentor the team under enabling them to achieve their individual responsibilities beyond organization expectations
· To define & track the performance of team members

About

WNS GLOBAL SERVICES PRIVATE LIMITED WNS (Holdings) Limited (NYSE: WNS) is a leading global Business Process Management (BPM) company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Healthcare, Insurance, Manufacturing, Media and Entertainment, Professional Services, Retail Consumer Packaged Goods, Telecom and Diversified Businesses, Shipping and Logistics, Travel and Leisure and Utilities. WNS delivers an entire spectrum of business process management services such as customer care, finance and accounting, human resource solutions, research and analytics, technology solutions, and industry-specific back-office and front-office processes. We enable our clients to OUTPERFORM by transforming their business processes with domain expertise, partnership approach and global delivery capability. For further information, please visit www.wns.com

About Recruiter

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Functions : Finance & Accounts

Industries : ITES/BPO, KPO/Analytics

Skills/Roles I hire for: Accounts, mergers & acquisition, Customer Service, Ecommerce, Travel, Airlines

level Hiring For: Junior Level, Mid Level, High Level

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