The JobYou will be responsible for :
- Overseeing the day-to-day activity of our learning facilitators.
- Having an occasional word with you users to gauge their satisfaction levels.
- Ensuring proper on-boarding of every learner on the platform is seen through.
- Managing all communication supposed to reach our learners is disbursed on time, as per marketing or related team's instructions.
- Answering general queries on calls and emails on an ad hoc basis.
- Escalating critical issues to management or related teams for immediate resolutions.
The Profile- You possess a Degree and have at least 1 year experience working in a formal workspace.
- You are organised and have good interpersonal skills.
- Proficiency in using MS Word, basic Excel and Powerpoint are required along with a handling emails.
- You can work with minimal supervision and multi-task effectively.
- You also possess good communication skills, both written and verbal.
- Ability to handle critical situation with composure is required for this role.
The Employer
Our client is an EdTech startup that provides users with a unique and enhanced learning experience. Founded in 2017, they are on an incredible growth trajectory, with almost 10 million users in the Asia Pacific region and as a result of their growth, they are actively hiring for their team based in Gurgaon.
The Offer
- Join a high-growth EdTech firm
- Learn the nuances of EdTech operations
- Exciting opportunity for early stage professionals
Ref :27390081