Operations and Support Engineer – Level 2

Operations and Support Engineer – Level 2

Andnr Soft Solutions Private Limited
Saudi Arabia
3 - 6 Years
Not Specified

Job Description

Candidate should provide technical support of Cloud, On-Premises, and Hybrid services.
§ Candidate should design and implement changes into the systems.
§ Candidate should maintain and enhance internal tools to improve service industrialization for Cloud and On-Premises services.
§ Candidate should provide technical guidance for new or evolution of services and for consolidated technical analyses.
§ Candidate should optimization of service reliability, performance and security.
§ Provide technical direction when CAB requires tier II input, expertise or changes with high risk impacts on customer SLAs.
§ Candidate should be responsible for product and technical knowledge ramp-up of the Tier II Support team.
§ Candidate should extend and acknowledge completion of handover milestones to Tiers I and II to comply with contractual SLAs.
§ Candidate should manage performance. Track and report critical supply and demand metrics. Use data to optimize processes, creatively solve problems, and track results
§ Candidate should participate within the integrated team concept for product & process improvement
§ Candidate should participate at the preparation and review of technical product & customer specific documentation
Candidate should also have an experience in managing production systems in Cloud or/and Hybrid-Cloud, knowledge of debugging methods and tools.
Candidate should have knowledge of Cloud technologies: ie. Ansible, Dockers, Kubernetes. AWS, Google Cloud are much appreciated.
§ You need to have experience in customer facing role and communication with internal & external stakeholders
§ You must be fluent in English.

AnDnR Soft Solutions Pvt Ltd, Chennai is a SAP Gold Partner, diversified in IT Staffing support.

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