The Manager – Branch Operations position is being created to handle and manage drive business growth which include strategically operational activities pertaining to Branch i.e. Security/ House Keeping / Utility Services through Area Managers. The Manager role has Strategic aspect for setting directions, new business development, and service delivery and Operate and pace of new locations, delivery processes, service excellence, resource development, capability building. This role requires strategic and operational skills, will require active coordination with branches, head office, support functions within and outside the organization, facilitate and strengthen branch team’s performance
Key Responsibility Areas (KRA)
1. Revenue Generation and P&L of the Branch through sales, expenses, billing, collection, revenue loss & renewal
2. Service Delivery – High (Pre-set) Standard of Service Delivery measured as Customer Satisfaction rating, complaints, Transition Management
3. Customer Relationship: Client Satisfaction, Cross Selling, Retention,
4. Process / System including Performance Management, Bench Strength, Service, SOPs.
5. Team Capability Building
Sales Manager for sell technical products, strong negotiation and analytical skills, Excellent communication, Strategic Prospecting Skills, time management, self-motivator, Sports surfaces, building material project sales.
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