Operation Head Query Resolution

Operation Head Query Resolution

Aayushhomeo Care
2-7 years
700000 - 900000 INR

Job Description

Job Description:
The incumbent will be responsible for managing the entire Query Management process..
Lead the team in managing/ resolving customer queries, handling escalations and complaints of the customers & giving best resolutions.
The incumbent will also be responsible for ensuring that the issues are closed within predefined SLA's and maintain a particular rating.

This role is aligned to our query handling team (Freshdesk + Toll free) which is responsible for providing 1st level customer service support to consumers with respect to their operations. The team acts as a Single Point of Contact (SPOC) to resolve the queries of all users. In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements.

Required Candidate profile
Skills and Qualifications:
Mandatory Requirements -
Experience in Ed Tech is compulsory.
Previous team handling experience is required.

- Education: Bachelor's degree. Btech will be preferred.

Clear communicator: You are a clear and concise communicator with the ability to synthesise a lot of information quickly, highlight the key takeaways, and disseminate actionable insights
Exceptional time management, facilitation, and organisational skills
Self-starter attitude is a must!
Candidates with good interpersonal skills, student engagement and team management skills
Decision-maker, problem solver & a motivator
Ability to work with cross-functional teams and develop strategies and foster a cohesive and creative work environment
Exceptional problem-solving skills, strong Excel/data management skills, proficient in Office Suite.
Strong project management skills
Further details :
This role will have 6 days working.
There will be three interview rounds as part of the selection process.

Job Details

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