OPENINGS FOR FRESHER GRADUATES / BE / MCA EXCELLENT OPPORTUNITY IN MNC

OPENINGS FOR FRESHER GRADUATES / BE / MCA EXCELLENT OPPORTUNITY IN MNC

Personal network
Bengaluru / Bangalore
0 - 1 Years
Not Specified

Job Description

FRESHER GRADUATES / BE / MCA !!!!
EXCELLENT OPPORTUNITY IN MAJOR MULTINATIONAL CLIENT !!!! CALL IMMADETLY UMA 9845043512 , PRABHU 9845162196
Company : Reputed Multinational Company @ Bangalaore
Job Title : Trainee Support Engineer - FRESH GRADUATES !!!
Education : BE/B.Tech, BCA, MCA, B.Sc (Computers), Diploma (Computers),
candidates should not be having any backlogs.
CTC : 3 LPA + 2 Way Cab + Perks
Job Responsibilities :-
• Working in 24*7 environment in rotational shifts providing technical and application support for international (US/Canada/Europe) clients via phone, email and chat.
• Receive and record technical and application support calls from end users Record incident resolutions in the IT Help Desk tool.
• Knowledge troubleshooting desktop, server, network and application issues. (In additional to enterprise applications)• Server and application monitoring.
• Follow-up with supervisor to support teams for timely completion of tasks.
• Ability to work independently and in a team environment.
• Answer the Service Desk phones in a courteous and friendly manner following the specified IT procedures.
• Troubleshooting user problems using available tools and technologies (soft phones, Microsoft Teams and Jump servers)
• Triaging the tickets to different support groups based on category of the tickets.
• Following up on tickets and tracking them to closure (End to End).
• Provide one-on-one end-user problem resolution, performing various IT support function such as creating, activating, disabling, and unlocking user accounts, network and application support,etc.
• Escalate incidents to next level support when the solution is unknown or cannot be solved within defined time frames.
• Providing sufficient and accurate information to users on the ticket status.
• The ability to pick up new processes quickly and efficiently, communicate effectively and be accountable for their actions.
• Work on any ad hoc tasks/projects assigned and ensure timelines are met.
• Willingness to learn new technologies and adapt to the needs of the organization changes.
Job Requirements:
• Flexibility to work on 24/7 shifts rotational.
• Basic system support knowledge and excel knowledge (preferable).
• Ability to learn quickly and adapt to changing requirements.
• Strong written and oral communications skills
• Work collaboratively with others to achieve group goals, energize people to work together to accomplish business results.
• Good listening skills.
• Must be flexible and be a team player.
• Good problem solving skills.
• Knowledge of ticketing tools (preferable)
Personal Characteristics:
• Be a strong team player.
• Effective communicator
• Ability to work in a team environment
• Interpersonal skills to interact with customers and team members
• Service oriented and good self-learning ability.
Other Details:
• Job Location : Bangalore
• Department : Application Services (Service Desk)
• Shift Information : 24/7 rotational.
EMAIL : hr [HIDDEN TEXT]
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Operational since 1994, a frontrunner in the IT / ITES/ Call Centre segment servicing clients .

We are a Quality Cultured Organisation with over 22 years experience in the Manpower Industry & has a well trained manpower team of 10 Members in IT & 20 Members in CALL & BPO Team who are capable of catering to the Critical Requirements of your organisation.


Domains worked in ITES/ BPO : Technical / Customer Healthcare, Insurance , HR, Banking, Financial & Accounting Process, Lateral Hirings in BPO / Call centres / KPO .

Dell India, Accenture, IBM India, Unisys, HCL Technologies, HSBC, JP Morgan Chase, AMAZON, TANGOE, NTT DATA ( Dell International Service ), Mphasis, Altisource, First Source

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