Opening for Quality Analyst - Mumbai & Pune.

Opening for Quality Analyst - Mumbai & Pune.

Continuum Managed Solutions LLP
1-10 years
Not Specified

Job Description

Job location: Mumbai (Andheri) & Pune (Hinjewadi Phase II).
Experience range: 1 year to 10 years
No of positions – 4
Minimum 1 year on paper experience as Quality Analyst is mandatory.
Should be a Graduate (Mandatory).
Salry - upto 6 LPA.
Shifts – 24*7
Required Skills –
Ø Need to have basic understanding of Quality framework.
Ø Good knowledge of MS Excel, MS Word and MS PowerPoint.
Ø Ability to coach and improve Techs/CSR on Quality parameters.
Ø Ability to analyze and interpret data.
Ø Encourage and motivate the techs/CSR to drive individual performance.
Ø Desired but not mandatory – relevant IT process transaction monitoring experience.
Ø Preferred exposure to LEAN & Six Sigma concepts and hands on use of basic quality tools
Roles & Responsibilities
1.Should be able to work independently with minimal guidance.
2. Should be able to adhere to quality SLAs that are defined.
3. Manage weekly/monthly audit sample for specified customer transactions
4. Facilitate Feedback/coaching for Tech/CSR quality & service improvement
5. Track and maintain teams quality score, CSAT performance & compliance
6. Impact reduction in quality defects and customer dis-satisfiers
7. Initiate root cause analysis and generate reports and intelligence for the business
8. Undertake process/quality improvement initiatives
9. Ensure good calibration adherence
10. Ensure individual targets and be a team player

About Company:
Connectwise Continuum is a product based IT organization, headquartered out of Tampa, Florida, US. provides expertise in the areas of Remote Desktop Solutions, Cybersecurity, Cloud based Solutions, Automation etc and currently employs 2300 people across the globe.
Company Details –
ConnectWise, the leading provider of business automation software for Technology Solution Providers (TSPs) announced on Oct. 30, 2019 the acquisition of Continuum.

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