Opening for Deputy Quality Manager - Mahape, Navi Mumbai

Opening for Deputy Quality Manager - Mahape, Navi Mumbai

T & M Services Consulting Private Limited
Navi Mumbai
3 - 7 Years
400000 - 500000 INR

Job Description

Candidate must be a graduate from any stream with excellent communication skills and have calling experience.Minimum 2 years experience required in quality department and team handling.
Department: Quality (Telesales)
Designation: Deputy Manager - Quality
Location: Mahape (Navi Mumbai)
Salary Offered: 4- 5 lacs PA (negotiable)
Qualification: Any Graduate
Experience: 3+ years

Job description:

- Participates in design of call monitoring formats and quality standards.
- Provide actionable data for agent improvement.
- Coordinates and facilitates call calibration sessions for internal as well as external.
- Monitoring calls of QAS & providing them feedback on timely basis.
- Prepares and analyzes quality reports for management staff review.
- Suggests training needs and developments.
- Handling quality related escalations & taking action against the same on timely basis.
- Contribute for the initial hiring and selecting process.
- Coach and guide team to think proactively and encourage them to improve on process and productivity.
Interested candidates can apply or contact via below given details.

Aviral ,
Hr recruiter
+91 7738523720

staffing and recruitment, T&M services consulting pvt ltd

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