1. Follow up for order and payment collections for parts business as per agreed business plan.
2. Parts Retail Channel establishment- Identify strategic locations for EGPs and Parts Retailers & their branding as per norms.
3. Taking initiative in assigned territory for the Aftermarket excellence—creating differentiated offerings and ensuring Superior UPTIME .
4. Assigning workshop wise Customer Satisfaction KPIs and execution of same.
5. Review of dealer performance on KPI performance and action planning (both interim and long term) for improvements.
6. Reviewing channel performance and helping them in action planning to bridge the performance gaps and making them ready for future Aftermarket challenges.
7.Channel expansion and upgrdation as per market trends and future needs.
8. Formulate systems to assess the current level of network competency to handle products and plan for trainings to develop competency in handling product issues.
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