Opening for Assistant Manager-Channels.

GlobalHunt India Private Limited
Bengaluru / Bangalore
3 - 6 Years
Not Specified

Job Description

 Formulates and executes the ATM deployment for the bank.
· Supervise & Oversee Outsourced Phone Banking Centre
· Supervise & Strategy channel
· Updating the Regional Leadership team on channel utilization
· Formulates & Execute Debit Card Usage
· Gathers competitor intelligence around channel strategies adopted by other banks
· Implements & Overlooks the operations procedures, accounting framework and reconciliation processes for debit cards
· Resolves escalated complaints according to pre-defined dispute resolution mechanism and escalation procedure; ensures adherence to customer grievance redressal mechanism
· Ensures transformation of the existing customers from assisted to self-mode with 90% target.
· Ensures high degree of customer satisfaction of using Debit Card on various platform, measured periodically through customer satisfaction surveys (C-Sat score).
· Evaluates partner effectiveness by developing metrics for periodic performance reviews in terms of ATM downtime, cash out, C-Sat score etc.
· Resolves escalated complaints according to pre-defined dispute resolution mechanism and escalation procedure; ensures adherence to customer grievance redressal mechanism
· Formulates and ensures effective implementation of processes and operational procedures (SOP) related to the channel
· Oversees smooth operations of the Outsourced Phone Banking Centers & ATM channel through the development of relevant MIS
· Sharing of MIS & Updates with regional Leadership Team
· Ensures timely resolution of ATM network and system related issues.
· Reviews reports from internal audit / risk team to identify repeat areas of non-compliance and ensures closure of related issues.
· Oversees vendor relationship management and monitoring at corporate level, to ensure adherence to SLAs, timely and accurate reconciliations of transactions and timely vendor payments
· Assists in content development for effective delivery of Channel lessons to customers & internal staff
· Ensures maximum uptime of the ATMs and Swift resolution of any system and network related issues.
· Ensures adherence to training man-days/ mandatory training programs for self and reportees.
· Ensures goal-setting, midyear -review and annual appraisal process happens within specified timelines for self and reportees
· Ensures Channel team provides support to Branch Banking Team in terms of customer issues

GlobalHunt India is a leading executive search & selection firm, in terms of services offered, professional team, mandates handled and Industry specializations across Asia-Pacific, US and Europe markets. Currently we would like to touch base with you regarding an opening with one of our client. Please touch base with us and send across your CV in word format to discuss it further. I am sending you some details for an opening that might help you to give a better perspective about the position as well as the organization. If you have any query; do give me a buzz.

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