Non-Voice Process, Chat and email process

Non-Voice Process, Chat and email process

Butter Worth Services LLP
1-4 years
Not Specified

Job Description

Eligibility Criteria:
• Undergraduate & above (No backlogs & Not pursuing any regular studies).
Roles & Responsibilities:
• Responsible to provide excellent customer service, solving questions and complaints related to order status, Inventory, Billing related queries, through web-chat and email based communication tools.
• Contacts can be from customers and/or shoppers
• Responsible to save customers from deactivating the subscription of services & respond to other types of inquires
• Responsible to receive high volume of incoming Chat conversations and responds to inquires in a manner which meets quality and performance standards
• Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines
• Responsible to document customer transactions accurately in the appropriate systems
• Coordinate with the co-workers, lead persons and other departments as appropriate
Key Skills:
• Preferred candidates with understanding on eCommerce websites
• Should possess effective written communication skills and comprehension skills
• Excellent Typing Speed: (At least 30 wpm)
• Excellent interpersonal, intrapersonal skills, team player
• Willing to work in Night Shifts or Rotational Shifts (24/7)
Preferred Previous Experience :
Accenture
Tech Mahindra
24/7
ADP
intelnet Global Solutions
Sitel
Genpact
Q Connect
Cognizant
Amazon
Teleperformance
HSBC
Kavy Digi connect
Tata Consultancy Services Ltd
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Relevant Experiance :
Previous Employe :
Previous Gross (CTC) :
For more details call +91-8309940434
Location: Hyderabad
Contact:
Gurudeep Singh
+918309940434
[Confidential Information]
Note: call between 10:30AM to 06:00PM

Job Details

Employment Types:

Industry:

ITES / BPO , Telecom , Other

Education:

CONSULTANTS

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