noc operations, SAAS operation, NOC Support Engineer , aws certified

noc operations, SAAS operation, NOC Support Engineer , aws certified

Awan Infotech Private Limited
Chennai
4 - 6 Years
Not Specified

Job Description

NOC Support Engineer’ JD
• Wintel administrator having good exposure in on-premises, AWS and Azure enterprise environment.
• Expertise in IT Service desk and service management application support skills
• Having scripting skill in POWERSHELL and SQL is value added
• Operating the Cloud Infrastructure to the highest standards of professionalism and availability.
• Performing proactive daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups, clones and migrations.
• Maintaining operational, configuration, and other Standard Operating Procedures
• Identifying and collaborating with appropriate teams to improve monitoring, automation and the general quality of the Cloud service.
• Work with Technical support or directly with Customer as needed, to understand and troubleshoot their complex, leading-edge, highly-virtualized SaaS delivery infrastructure.
• Work in a fast-paced development environment with global customers and globally-distributed development and support resources.
• Participate in on-call rotation to support 24x7 coverage of our service offering.
Basic Requirements:
• Successful candidates will have an Bachelor’s degree in Computer Science or equivalent with 4 plus years of experience
• Basic understanding/experience with relational database concepts and design.
• Basic understanding of web technologies, especially involving .Net and Sql Server databases.
• Basic understanding of network and security protocols
• Strong analytical and problem solving skills.
• Ability to work well on a cross-functional team, including clients, support, developers, operations staff and other team members.
• Must be available to work any shift, weekends, and holidays. Candidate must be available for on-call duties as scheduled.
• Candidate must have good communication skills (in English).
• ITIL, MSCE, AWS / AZURE certification is preferred

AWAN is a key provider of IT services across entire Cloud life cycle that includes Cloud architecture, implementation, integration and management. We proactively drive a customer’s movement through the cloud Journey. Our specialization in cloud will enable our customer to do transformation of business with best innovation. AWAN is delivering end-to-end cloud platform solutions in Amazon Web Services (AWS) and Azure Cloud Services.

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