Networking Solutions Engineer // Pune- (Preet - 8860618858)

Networking Solutions Engineer // Pune- (Preet - 8860618858)

Jobs Expert Private Limited
Delhi Gurgaon / Gurugram
1 - 6 Years
Not Specified

Job Description

Networking Solutions Engineer // Pune - (Preet - 8860618858)

- Maintain the highest level of technical product knowledge and expertise in the specified products and become knowledgeable in new versions and products as assigned.
- Provide technical support via telephone and other electronic mediums for a limited product category up to 100% of the assigned shift.
- Assist with agent technical development. Participate in focus groups or other related opportunities potentially with the client and members of management
- Resolve difficult technical issues for both customers and Support Professionals.
- Participate in the escalation process under the direction of the Team Manager.
- Note and communicate any new/unresolved issues relating to the products being supported.
- Achieve and maintain to a performance standard. Including but not limited to; average handle time, resolution and customer satisfaction.
- Log all incoming calls and accurately complete case notes in the call tracking database.
- Search and retrieve data from various databases. Ability to multitask with multiple applications during a phone call.
Desired Candidates :


- CTC 5.5 LPA
- SHIFTS 24*7
- 5 DAYS WORKING
- CHALLENGING ENVIRONMENT
- LUCRATIVE INCENTIVES
- CAB FACILITY AVAILABLE
- 3 MONTHS OF CERTIFICATION TRAINING

Requirements:

- Required 12 months of experience in technical support / Networking / Exchange server's
- Must be Strong In DNS,DHCP,ACTIVE DIRECTORY , FSMO, GROUP POLICY , APIPA , IP ADDRESS , HOST NAME
- MUST be Excellent In Communication Skills
- Should be Flexible to work in 24*7
(SKYPE INTERVIEWS ARE AVAILABLE)
PREET - 8860618858 / 9999636969
E - [HIDDEN TEXT]

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About Recruiter

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Functions : Customer Service/Call Centre/BPO, Human Resources

Industries : ITES/BPO

Skills/Roles I hire for: Customer Care, Associate,

level Hiring For: Junior Level, Mid Level

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