Networking Solutions Engineer // Pune - (Preet - 8860618858)
- Maintain the highest level of technical product knowledge and expertise in the specified products and become knowledgeable in new versions and products as assigned.
- Provide technical support via telephone and other electronic mediums for a limited product category up to 100% of the assigned shift.
- Assist with agent technical development. Participate in focus groups or other related opportunities potentially with the client and members of management
- Resolve difficult technical issues for both customers and Support Professionals.
- Participate in the escalation process under the direction of the Team Manager.
- Note and communicate any new/unresolved issues relating to the products being supported.
- Achieve and maintain to a performance standard. Including but not limited to; average handle time, resolution and customer satisfaction.
- Log all incoming calls and accurately complete case notes in the call tracking database.
- Search and retrieve data from various databases. Ability to multitask with multiple applications during a phone call.
Desired Candidates :
A best consulting firm in the market
We can give you the best opportunities of growth, by helping you in searching out the best options available in this BPO industry.
We provide manpower for all levels.
Functions : Customer Service/Call Centre/BPO, Human Resources
Industries : ITES/BPO
Skills/Roles I hire for: Customer Care, Associate,
level Hiring For: Junior Level, Mid Level
JOB SUMMARY/ OVERVIEW Provide a professional and efficient customer service on behalf of Company's Worldwide Customer Services. Utilise good customer service & Technical Skills for resolving Technical/Customer Service Queries for customers.
If you are new to industry or established, contact us now for a chat, we will be happy to talk to you about us and more importantly how we might be able to help you achieve a higher level of yourself. Call Us @ 9779924404 for job interview
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