Troubleshoot and resolve complex 2nd level network related problems, coordinate resources where necessary and serve as escalation point to 1st level operational teams
Knowledge in infrastructure/network environments and designing, planning, documenting and implementing LANs and WANs using latest technology
Advanced understanding of TCP/IP network protocols, including common application protocols
Plan, design implement, and support network systems of medium complexity.
Provide capacity planning support consisting of data analysis, requirements verification, and providing recommendations.
Work closely with project and account managers to support all client network requirements.
Provide network design documentation to project teams, peers, and network support organizations.
Deploy solutions and network design implementations
Support all aspects of the network management process assuring requests, implementation, and problems are delivered as required with no impact to the production operations
Ability to understand systems from all levels, from the high level business view to the low level technical view
Take initiative to proactively discover potential network impacts
Participate in or lead problem resolution and root-cause analysis
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