Good knowledge on IP routing protocols and OSI Model. Troubleshooting IP networks using tools like WireShark, etc.
Knowledge on DNS & DHCP Services.
Excellent written & verbal communication skills.
Fault handling & escalation using some ticketing tool like CA ServiceDesk.
Knowledge in liaising with Global Service Providers, Vendors & customers.
Knowledge of working on at least one NOC monitoring tool and at least one Ticketing System.
Coordinate with technicians and perform installation and migrations of various technology solutions within network.
Analyze customer requirement for advance service products coordinate with business firms and develop appropriate voice solutions for customers.
Perform analysis on trunk utility and optimize IP and PBX Communication server for capacity building.
Monitor all customer inquiries and ensure appropriate resolution of same.
Plan network capacity for network and perform troubleshoots on existing network.
Should have knowledge about VOIP, Dialer, IVR
Note : Upload resume website.