Networking Aruba

Networking Aruba

Teamlease Digital Private Limited
Bengaluru / Bangalore
4 - 9 Years
Not Specified

Job Description

Job Title Networking Aruba
Location Banngalore
Experience 4+
Skills CCNA Ceritified

Job Description:

Technical Skills
• 5 + year of technical experience of Networking and Networking Security Solutions
• 3 + year experience in Routing, Switching, Wireless management, Firewall.
• Experience in Aruba technologies – Airwave, Clear Pass, Aruba Central etc.
• An up-to-date knowledge and understanding of your employer's business and industry needs, as well as the technical demands
• To recognize the importance of customer focus and/or of serving the needs of the end user;
• excellent communication skills, particularly the ability to communicate with staff who are not technically trained;
• Teamwork skills and the ability to feel comfortable working with different teams, clients and groups of staff across an organization;
• Organizational skills and the ability to prioritize your workload.
• Ready to work in rotational shifts in 24x7 operations and rotational shifts
Key Responsibilities
• Provide support on LAN, WAN, Wireless and Network security support.
• Operate, Administer and Govern customer setup.
• Provide leadership in technical problem management and the resolution of all issues, working closely with end customers and HP remote and field support staff.
• Develop action plans to investigate and resolve complex issues/problems and clearly communicate these to engineers, customers and/or relevant managers;
• Participate in after-hours remote support rosters;
• Identify and contribute to projects to improve product support, customer satisfaction and team efficiency;
• Be aware of, and contribute to the improvement of, team performance as measured in the team Business Fundamentals Tables (BFT).
• Technical writing skills will be required to publish Issue resolution documents (KM & KT)
• Required to communicate effectively with Technical and Non-Technical stakeholders and should have the ability to drive the conversation/discussion
• Must be able to interact with colleagues from different countries and background (own team, members of SC and Product Divisions)
• Participate/Drive ITIL based change management, Problem management, incident management.
• 4 + years of demonstrated experience in Network troubleshooting including service and support on networking products such as routers, switches, firewalls etc.
• Ability to isolate and solve complex technical/business problems with the ability to interact with people (customer and internal HPE) at all levels, across a geographic region.
• Demonstrate strong written and verbal communication skills.
Education/ Certification
• CCNA or higher certification
• ACMP / ACMA (Aruba certifications)
1) 5 + years of experience in supporting networking products (routers, switches, firewall, load balancer, etc)
2) Wireless support experience in Aruba technologies (Airwave, Clear Pass, Aruba Central etc.)
3) Certified in ITIL Foundation.
4) Networking certificates like CCNP, CCNA, HPE/Aruba Networking.
5) Willingness to work in rotational shifts 24X7 in rotational shifts
6) Good communication skills

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