Network Voice Engineer

Network Voice Engineer

Anri Solutions HR Services Private Limited
4-12 years
Not Specified

Job Description

• Strong technical skills.
• Network design skills.
• Knowledge of network management, network availability & capacity planning.
• Ability to analyze, configure and troubleshoot large Cisco voice networks
• Is a technical expert in more than one area with a wide understanding of networking protocols and concepts
• Proven planning, prioritization and organizing skills
• Drive for continuous learning, results orientation and teamwork
• Utilization of a good understanding of Cisco business strategies and drivers to guide activities
• Ability to drive change through innovation & process improvement
• Proven crisis management skills
• Proven leadership skills
• Provides consultation to independently solve problems in broad, complex, and unique networks with mixed media and protocols
• Provides systems/product train (1.) Incident Management + Change Management (Planning & Execution) On - call Escalation Ticket Quality Process adherence & Security compliance Customer feedback ( Appreciations, CSAT survey results) KB preparation and review, Knowlegde sharing & documentation Root cause analysis / Problem Management + Capicity / Architectural Management SLA compliance for tickets Value Add Training / Mentoring
Major Techinical:
CUCM Features
Dial Plan
Contact Centre Express
Cisco unified Intelligent contact management (ICM)
ICM Scripting
Cisco unified customer voice portal (CVP)
VXML Gateways & Voice gateway.
Cisco finesse agent desktop
CUIC Reporting Tool
Load balancers
Unity Connection

About us
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ANRI Solutions HR Services Pvt. Ltd. is a Delhi based leading employment expert, offering a full range of options to help businesses and individuals choose their way in the contemporary world of work. We employ large number of people every day through a network of our employees providing effective staffing for our esteemed clients. With employment opportunities in the public and private sector, on both permanent and temporary basis, we make it easy for people to find employment and for companies to find staff with the skills they need.
We anticipate and benefit from changes in the contemporary world of work to get the right mix of permanent, temporary and contract staff achieve higher productivity at lower cost. Our endeavor is to stay flexible enough to rapidly adjust as per your workforce requirements to changing market condition.
Within Delhi / NCR, ANRI Solutions HR Services Pvt. Ltd. has over 10 years of experience in staffing and recruitment, training, HR services, outsourcing and consulting. For all industries, all skills, all levels.

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