Network Infrastructure SW/Application Tech Support Practitioner

Network Infrastructure SW/Application Tech Support Practitioner

Gurgaon / Gurugram
6-8 years
Not Specified

Job Description

Job Description
About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 506,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at

  • Project Role :SW/Application Tech Support Practitioner
  • Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level :9
  • Work Experience :6-8 years
  • Work location :Gurugram
  • Must Have Skills :Network Infrastructure
  • Good To Have Skills :Solution Architecting
  • Job Requirements :

    • Key Responsibilities : 1 Configure and install various network devices and services example routers, switches, cisco meraki wireless, F5 load-balancers, VPN, firewalls 2 Provide Level-2/3 support and troubleshooting to resolve issues 3 Deep understanding of networking protocols example, IPSEC, HSRP, BGP, OSPF, IS-IS, 80211, 8021X 4 In depth understanding of the OSI or TCP/IP model 5 Good working knowledge on Cisco ISE Identity Service Engine and Cisco Prime Infrastructure PI 6 Good working knowledge on Cisco ACI

    • Technical Experience : 1 IT architecture, Data Center and Cloud Offering knowledge 2 Relevant understanding of Key IT system areas: DC Components, NW Components 3 Project Management and Knowledge of Testing flow and coverage in IT Services 4 Project Management methodologies 5 Knowledge of ISO20001 standard 6 Ability to work with international distributed teams 7 High capacity of synthesis for technical planning issues 8 CCNP or higher CCIE and/or CISSP highly valued 9 Managed and implemented network migrations

    • Professional Attributes : 1 Problem solving attitude 2 Customer management ability 3 Strong leadership and Language Skills 4 Advanced written and spoken English

    • Educational Qualification : 1 Graduate 2 Industry certifications - Project Management, Agile, Prince 2, DC Services

    • Additional Information : 24x7 support

15 years of full time education

About Accenture

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