Monitoring operator

Monitoring operator

Bengaluru / Bangalore
2 - 5 Years
Not Specified

Job Description

We are looking for Network Monitoring and operations
Job Location: Bangalore
Experience: 2-5yrs
Contact Person :Malan M
Type: Regular
Date :29th Oct 2019
Timing: 11AM to 2:30PM
Bharathiya City (BCIT)
GDC Dimension data Pvt ltd B2 Block ,Mildstone build cone Pvt ltd
Floor No:11th floor chokkanahalli village, Thanisandra main road Yelahanka Bangalore
Job Description
The primary responsibility of the Reactive Operatoris managing monitoring events by utilising the systems and processes of the Dimension Data Americas Global Service Centre. For this position you need to be able to work effectively in a high-pressure environment, display strong communication skills, and a proven background in customer service.
What we expect you to do
Manage events in customer management system (ITSM)
Perform diagnostic work and troubleshooting of complex events
Must to have good communication skill, and willing to work on 24/7.
Perform fault validation to determine whether an incident has occurred
Ensure correct escalation procedure is followed on all events and any resulting Incidents
Provide notification updates to customers
Serve as escalation point for service desk agents that are communicating directly with customers
Work with bridge manager and service delivery managers ensuring any issues are brought to their attention.
Drive external service providers for resolution of customer issues or outages, escalating as necessary
Here's what we are looking for in candidates for this job
CCNA certification required or equivalent work experience
High school diploma or GED required
College or technical school degree or equivalent preferred
2 4 years related experience
Advanced understanding of networks on a component level is essential as well as an understanding of how front end and back office products are integrated into a network
Ability to diagnose network and server faults, and restore to service the affected systems.


About Dimension Data:

Dimension Data harnesses the transformative power of technology to help organisations achieve great things in the digital era. As a member of the NTT Group, we focus on digital infrastructure, hybrid cloud, workspaces for tomorrow, cybersecurity, and network as the platform. With a turnover of USD 7.5 billion, offices in 58 countries and over 31,000 great people, we deliver services wherever our clients are, at every stage of their technology journey. Accelerate your ambition.
In Asia Pacific, we operate in 50 offices across 13 countries. We help clients enable technology, operate their IT infrastructures and transform technology solutions that deliver value. It combines an expertise in networking, security, customer experience (CX) and collaboration, data centre and end-user computing, with advanced skills in IT outsourcing, IT-as-a-Service, Systems integration services and training.

Great Place to Work : Recognized as a Global Top Employer for the second year running.

If you’re passionate about making a difference and believe that technology can enable greatness … you’ve come to the right place. Accelerate your career with Dimension Data.

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