MNC Hires for Technical Support/ Operations executive/Customer support - Voice profile

MNC Hires for Technical Support/ Operations executive/Customer support - Voice profile

2COMS Consulting Private Limited
Bengaluru / Bangalore Gurgaon / Gurugram
0 - 5 Years
Not Specified

Job Description

Greetings from 2COMS Consulting Pvt Ltd,
Functional Area: Executive – Operations (Voice)
Shift: Flexible with complete night shifts
5 days working
Work Location: Bangalore
Qualification: Undergraduate/ Graduate
Salary: 2.9 CTC to 3.5 CTC
Job Description:
Interact with customers over the phone to provide information in response to inquiries, concerns, and requests about products and services.
Follow standard processes and procedures. Redirect problems to the appropriate team (if required)
Ensure the highest level of customer satisfaction.
Maintain/ document customer accounts by recording account information.
Contribute to team effort by accomplishing related results as needed.
Follow communication procedures, guidelines, and policies.
Go the extra mile to engage customers.
Educational Background:
12th / ITI (2 Years) / Diploma (3 Years) / Graduation
BE / B-Tech (Fresher) Graduates with aggregate marks below 75%
Competency Requirements:
Excellent communication skills
Experience in an international voice process would be an added advantage
Good Computer knowledge with navigation abilities
Willing to work in rotational shifts & split-offs
Rounds of Interview(Telephonic only)
HR Round
Ops
Versant
Contact Person: Trina
Contact No. : 8777560084
email:[HIDDEN TEXT]
Thanks,
Trina Roy Karmakar
2COMS Consulting Pvt. Ltd.

2COMS consulting Private Ltd. started operations in 1999 as a recruitment and staffing solutions company and since then has been successful in placing 5000+ candidates in the top IT and ITES companies.

2COMS has come a long way in a short time span of 6 years, expanding its business from Calcutta to other hubs and increasing its network ever since. At present, 2Coms has offices in Calcutta, Pune, Hyderabad, Siliguri, Guwhati, Jamshedpur and Bhubaneshwar propelled by a team of 60 trained consultants having the right combination of expertise and passion for achieving results making them deliver their best and achieving managerial excellence.

2COMS focuses on verticals like KPO / BPO / IT / Insurance, Banking and Finance / Telecom and Retail Pharma / Sales.

2COMS offers its clients end to end recruitment solutions tailor made to suit all kinds of manpower requirements.

Since its inception, 2COMS, with its domain expertise, enhanced business performance combined by focused insight and innovation, has gained a sound reputation amongst companies in businesses across all industries.

By Formulating effective strategies, we have gained a sound reputation of a premier staffing and recruiting Company, enabling us to attain the leading position in the industry. We are the preferred recruitment partners tomost of our clients. 2COMS efficiently services large-scale recruitment needs of its clients by its focused and integrated approach of flexibility, effective strategy, business expertise and powerful research capabilities.

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Functions : Customer Service/Call Centre/BPO

Industries : ITES/BPO

Skills/Roles I hire for: Bpo, Fresher, Customer Service, Customer Support, Voice support, Voice Based, International Bpo

level Hiring For: Junior Level, Mid Level

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