Mega Walk-in Drive for Technical Help desk @ACT Fibernet

Mega Walk-in Drive for Technical Help desk @ACT Fibernet

Atria Convergence Technologies Limited
1-5 years
Not Specified

Job Description

Role Description Responsible for assuring users are provided efficient and timely first and second level support on a 7x24 basis Manages the Help Desk staff including performance evaluations, Promotions, hiring and disciplinary responsibilities Provides staff support for administrative tasks and projects related to the Desktop, Wide Area Network, Local Area Network, and Telephone functions Monitors problem management database and follows up with assigned personnel to ensure timely resolution of problems Maintains a central source of information Ensures that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the department

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