Medical Query Manager

Medical Query Manager

Health Travellers Worldwide
0 - 2 Years
Not Specified

Job Description

Roles and Responsibilities:
• Handle medical inquiries received from patients, referral partners and Ministries of Health worldwide.
• Channelise queries to Network Hospitals, request for feedbacks/ quick turnaround for medical opinion.
• Should have deep understanding of Medical Procedures
• Should be able to comprehend Medical Terminology and succinctly write the Medical Opinion/ Diagnosis provided by the treating doctors to our patients.
• To feed data on Patients into our online Portal on daily basis.
• Provide Medical Updates to our Payors and patients.
• Rigorously follow up with dedicated phone calls according to the set timelines.
• Coordinate patient's logistics (travel, accommodation, transportation, appointments, and special requests.).
• One point of contact in receiving all incoming calls and emails and messages, respond appropriately and route correspondence to the appropriate staff member.
Skills Required:
• Degree –Physician’s Assistant/ MBBS/ BDS/ B. Pharma/ BAMS (MBA/ MHA will be an added advantage)
• Convent educated candidates will be preferred
• Proficiency in English; second language a plus.
• Understanding of Medical Terminology
• Flair for writing
• Exemplary planning and time management skills.
• MS Office.
• Discretion with personal and confidential information
To be the best fit for this position:
• Candidate must be flexible, and organized to meet the demands of our growing organization.
• Should be patient care oriented.
• Candidate shall have a cheery disposition and impeccable organizational skills
Salary: Based on experience and skills

We are a NABH accredited health advisory firm that helps critically ill patients seeking quality healthcare abroad. Patient well-being is our priority. We do not represent any particular hospital but work independently to provide a prospective patient with personalized advice and support and maintain strict confidentiality. We specialize in handling complex and critical cases, including those rejected by internationally reputed healthcare institutions, and take pride and inspiration from the remarkable medical outcomes of our patient's post-treatment.

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