Manager, Trade Operations

Manager, Trade Operations

Standard Chartered
Not Specified
Not Specified

Job Description

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

  • Flexible working options based around home and office locations, with flexible working patterns

  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Role Responsibilities


  • Knowledge of Trade processes including letters of credit and open account products.

  • Support Regional COO in transforming the Trade Operations into best in class Trade Ops shop with best in class turn around times, controls, and standards so as to provide market best client service, and predictable turn around times in a manner that the risks, if any, are clearly understood and managed.

  • Determine and execute key business initiatives that will drive efficiencies in business operations.

  • Develop and implement best practices and learning plans to meet business objectives.

  • Maintain in-depth knowledge of market dynamics such as competitor analysis, market share, demographic trends, and growth projections.

  • Ability to review end to end processes and suggest improvement areas through LEAN methodology.

  • Value stream mapping and practical knowledge in handling VSM.

Agile ways of Working

  • Knowledge of Agile concepts and basics of product ownership/scrum master.

  • Certification in Agile principles would be an added advantage.

Data Analytics and Technical Skills

  • Technical skills and knowledge of various tools available for Data analysis and provide insights.

  • Knowledge of Robotic process automation and macro will be an added advantage.

Stakeholder Management

  • Building strong stakeholder relationships both at senior level, influencing people with different agendas to adopt new concepts and different ways of working.

  • Effectively communicate with key stakeholders, engender trust with stakeholders and advise operations on the potential implications of stakeholder priorities.

  • Creating, overseeing and monitoring a stakeholder engagement plan

  • Regularly reviewing success of stakeholder engagement and advising team on the best way to influence particular stakeholders

  • Liaising with communications colleagues to agree on timely communication to be sent to key stakeholders

Other Responsibilities

  • To identify and highlight Continuous Improvement initiatives in simplifying the processes, procedures.

  • To identify & highlight standardization opportunities.

  • To actively drive the C3 initiatives and engagement.

  • To enthusiastically participate in the Quality initiatives of the organization and achieve expected results in the work place.

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