Manager, System Software Programming

Manager, System Software Programming

Teletech Customer Care Management Philippiness Inc
9-12 years
Not Specified

Job Description


Job Description :
Location:Chennai & Hyderabad
Full Time
JobDescription
  • Direct and manage Project/ Pilot/ PoC development from beginning to end, onsite or offsite.
  • Define project scope and deliverables that support business goals in collaboration with executive management.
  • Develop project plans and schedule.
  • Effectively communicate project expectations to team members in a timely and clear fashion.
  • Communicate with customers on an ongoing basis.
  • Set and continually manage project expectations with team members and customers.
  • Identify and manage project dependencies and critical path.
  • Plan and schedule project timelines and milestones using appropriate tools.
  • Track project milestones and deliverables.
  • Develop and deliver progress reports, proposals, requirements documentation and presentations.
  • Issue status reports to the project team, analyze results, and troubleshoot problem areas.
  • Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
  • Define project success criteria and disseminate them to involved parties throughout project life cycle.
  • Coach, mentor, motivate and supervise project team members and influence them to take positive action and accountability for their assigned work.
  • Build, develop, and grow business relationships vital to the success of the project.
  • Learn and use innovative technologies/software to automate, deploy and manage the applications and environments deployed in AWS, Private Cloud (VMware) and Azure.
  • Troubleshoot application build, deployments, recreate customer issues, build the proof of concept application
  • Work collaboratively with software engineering to develop/deploy our systems

Qualifications
  • Minimum 9+ Years of experience
  • Good level of experience inRPAtool : Automation Anywhere
  • Master Level certification in Automation Anywhere
  • Engineering graduate with experience in programming .NET (C# or VB) and / or Java
  • Experience in working with Web application implementation and front end technologies like node js, Angular or any JavaScript based libraries.
  • Experience in Telecom, Banking, insurance systems, etc. is preferable.
  • Experience in working with API/SOAP integration .
  • Experience in working on different types of servers (IIS, Apache, Linux, different types of cloud environment, SAP servers, database servers) is preferable.
  • Previous experience in industry specific tools and applications.
  • Skills required: process minded, good presentation and communication skills.

Serendebyte TTECis ayoung and dynamic company with very aggressive but realistic goals. We are constantly looking to expand our family with like-minded professionals.Leveraging its deep expertise on the Pega platform as well as Pega's strategic applications, Serendebyte TTEC offers exciting opportunities where you can develop new skills and broader abilities early in your career.With regular personal interactions with the leadership team, you can learn from them on a regular basis as well as understand how you can contribute to the company’s growth. Visitto know more.
Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

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IT

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