Standard Chartered
Not Specified
Not Specified

Job Description

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

  • Flexible working options based around home and office locations, with flexible working patterns

  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Role Responsibilities


  • Drive performance of the hubs against agreed performance and risk metrics and associated thresholds.

  • Direct and develop the hub teams to adhere to and follow CLM strategy and support the group driven initiative across all hubs and teams.


  • To manage the relationship between CPC and the business units as well as between other team members within CLM.

  • To co-ordinate with respective CPC and ensure that all activities are completed as per agreed Service Level Agreement.

  • To manage the resources allocated to the unit in an efficient manner.

  • Maximizing the productivity of the team.


  • To maintain high quality Client Static Data in SCI and TP system.

  • Implement suitable mitigations for the identified risk issues.

  • To ensure error free work with no operating losses.

  • Function as an independent controller in CLM Activities.

  • Accurate checking & Maintenance of Customer Profile Data (ex., ISIC codes, CRG, Address, ARM codes, X-Reference etc) in Static Data systems (like SCI, CMS, GM SCI FM, CBS etc) & TP systems (Hogan, IMEX, OTP, LTP etc).

  • Accurate checking & maintenance of limits loaded in SCI.

  • Ensure that all system IDs for a particular customer are cross referred in SCI system.

  • Proper maintenance of SCI with regard to Customer Profile and other relevant fields.

  • Ensure CDD Guidelines are adhered to at all times.

  • Ensure proper updating on completion status of daily Instructions and submission of EOD to CPC.

  • Adhering to laid down Operating Procedures and Group Risk Policies at all times.

  • Ensure that Productivity/ MIS are updated accurately and immediately after the completion of processing the respective transaction.

  • Ensure that Key Control Standards are adhered to.

  • Ensure the smooth running of CLM at all times by effective supervision.

People and Talent

  • Ensure Learning & Development Plans are in place for all team members.

  • Ensure adequate training (on the job, soft skill, etc.) is provided to all staff members.

  • Ensure timely completion of all e-Learning Courses.

  • Increase staff awareness on the risks involved in all the processes through class room training, on the job training, PRA, etc.

  • Ensure performance appraisals are done for the team as per HR Policy.

  • Ensure proper training is given to team members whenever required.

  • Ensure backup staff is identified and trained.

Risk Management

  • Compliance with all relevant Group Policies related to CLM / CDD as applicable.

  • Compliance with the Group Money Laundering Prevention Policy.

  • Compliance with Group Operational Risk procedures.

  • Ensure that there is no operational loss in his / her area of control.

  • Ensure that system access controls are followed as per IT Security Policy.

  • Ensure BCP / BIA is in place and tested at periodic intervals.

  • Identify and escalate risk issues as per ORMA Policy.

  • To report unit&rsquos Operational Risk issues and losses to UORM & Unit Head.

  • To assist UORM in developing and updating of procedures, controls and monitoring plans for Operational Risk Management.

  • Act as OR coordinator for the section.

  • To adhere to the agreed CST plans and approach.

  • To identify and report all exceptions on non compliance with standard controls.

  • To identify and report all weaknesses inherent in the standard controls.

  • To maintain proper record keeping on all CST related activities.

  • Ensure adherence of clean desk policy of Scope.


  • To provide guidance to team members on operational issues.

  • To function as a single point escalation for the country supported by them for all CLM related activities.

  • Work as a Relationship Manager for the respective CPC&rsquos.

  • Ensure the smooth running of CLM at all times by effective supervision.

  • Ensure that SLAs are periodically reviewed with country and other operational units.

  • Attend Service Review Meetings and provide inputs.

  • Ensure that the unit is adequately staffed to meet the business needs.

  • Ensure Departmental Operating Instructions are reviewed and updated periodically.

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct.

  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead to achieve the outcomes set out in the Bank&rsquos Conduct Principles: [Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment].

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

  • Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.

Key Stakeholders

  • Peers and subordinates in CLM

  • IMO / CLDM / Client Managers

  • Peers in other units in GBS India, KL and Tianjin.

Our Ideal Candidate

  • Banking Operations.

  • Client On-boarding.

  • Financial Markets.

  • Client Due diligence.

  • Banking & Financial Market Products.

  • Regulatory Operations & Reporting.

Visit our careers website

Job Details

We are a leading international banking group, with a presence in more than 60 of the world’s most dynamic markets. Our purpose is to drive commerce and prosperity through our unique diversity, and our heritage and values are expressed in our brand promise, Here for good.
Standard Chartered PLC is listed on the London and Hong Kong Stock Exchanges.

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