Manager Site Reliability Engineering

Manager Site Reliability Engineering

8-11 years
Not Specified

Job Description

Manager Site Reliability Engineering
We are looking for a talented Manager Site Reliability Engineering to join our team and help build VMware's highly successful SaaS product, VMware Cloud.
VMware Cloud is built using a combination of industry-standard open-source solutions and internally developed applications, backed by the Kubernetes eco-system running on public cloud providers.
As aSRE Manageryou will represent the customer by providing service insight, response, and management to maintain high reliability with low touch through extensible services/platforms, standardized processes, data insights, and product input.
You must be comfortable as a driver of the SRE work end to end. Someone who sets and manages the expectations of the stakeholders, in small and large group settings. You are passionate about the role of a dependable, go getting, SRE leader.
Join us and become a key contributor to the SaaS transformation at VMware.
The Manager will be responsible for building, managing and leading the team of SRE's who are automating and maintaining the delivery of SaaS services and monitoring solutions hosted and consumed by the VMC on AWS team and our customers. You will also be required to enable other product engineering teams to drive towards automated problem resolution. On the observability side, we help service owners define and instrument SLOs & alerts that follow best practice, build tools and dashboards, facilitate postmortems, and look to continuously enhance our existing systems and process to improve the reliability of the SaaS offering.
You should have a strong DevOps oriented mindset, be willing to take on challenges, maintain a high degree of ownership & transparency and work effectively with all our service owners and other stakeholders.
Learn more about us at Learn more about us at
Responsibilities will include but not be limited to:
  • Mentor and coach site reliability engineers and seek opportunity for continuous improvement, champion engineering best-practices, tooling, and efficiency.
  • Providing technical leadership and direction for multiple teams across multiple geos
  • Driving the improvement of development practices and tooling.
  • Work closely with internal software engineering teams to improve the service owner model.
  • Drive the product towards higher availability and reliability & manage the on-call support

Required Skills:
  • 8+ years of relevant experience in a Development, SaaS Operations, Site Reliability, or comparable Cloud Engineering position with a demonstrated track-record of execution and delivery
  • Excellent system design and development skills
  • Proven development and programming background with experience at least in the following languages: Java, Python, Bash
  • Experience deploying, provisioning, and administering production SaaS systems
  • Experience with monitoring, logging, and remediation services including but not limited to: Wavefront, Logz, vRLIC, AppDynamics, Elasticsearch, Stackstorm)
  • Experience with container technologies and microservice architecture including Kubernetes and Docker
  • Experience with on-premises and cloud-based infrastructure and services including but not limited to: vSphere products, VMware Cloud on AWS, AmazonMQ, Amazon RDS, Amazon EC2, Amazon S3, Amazon SNS
  • Experience with deployment frameworks including terraform
  • Proven ability to handle multiple, complex technical projects and have the flexibility to work in a very dynamic environment
  • BS/MS/PhD in computer science or related technical field

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what's possible today at
Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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