Manager - Service Now

Manager - Service Now

Not Specified
Not Specified

Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it. Now, we&rsquore calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it.
Transformation happens here. Come, be a part of our exciting journey!
Are you the one we are looking for
Inviting applications for the role of Manager - Service Now!
. Review Business Requirements / SRS
. Participate in user stores creation
. Liaise with BA / TA for requirements related questions
. Develop solution as per requirements
. Perform Unit testing, Fix defects identified in Unit testing
. Administration / Configuration / Development of HR Service Requests.
. UI Actions / UI policy / Access Control Lists, etc.
. Writing various Server-side scripts using Script Includes.
. Using ACLs for controlling the security mechanism in Service Now
. Understanding and debugging of system logs
. Ensure smooth API ServiceNow Integration with external tools
. Experience in Production support tasks
. Experience in ServiceNow Application maintenance including version upgrades.
Minimum qualifications
. IT Graduate
. Prior working experience with ServiceNow (Mandatory)
. ITIL V3 Foundation Certified (Must)
. ServiceNow Admin / Dev Certified (Must)
. knowledge of TFS / Jira / Rally Etc..
. preforming as scrum master (follow up tasks and mentorship other Developer in the team)
. Knowledge in ServiceNow Deployment process
. Experience in Develop, Design ServiceNow solutions &ndashin verity of modules modules (ITSM, GRC, VRM, HRSD, CMDB, ITOM etc&hellip)
. B.E / MCA / Relevant degree and ITIL framework exposure
. Coding experience in ServiceNow scripting / JavaScript / REST / Webservices / Angular JS etc.&hellip
Preferred qualifications
. Implementation Specialist certifications is preferred
. Good management, analytic, problem solving & interpersonal skills
. Self-motivated, Positive outlook & result oriented
. Excellent communication skills
. Good knowledge of available IT systems/tools and always keep up to date with new developments within the IT industry
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

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