Manager - Retail Store Operations

Manager - Retail Store Operations

2-5 years
Not Specified

Job Description

Store Manager

Job Level/ Designation

Function / Department


Job Purpose
  • Overall responsibility for activities at a Vi store spanning customer service, store-level sales and revenue targets across all products (voice - post-paid/ prepaid, data etc.)
  • Execute marketing promotions, display and store experience schemes

Key Result Areas/ Accountabilities
  • Achieve sales target for all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a Vi store
  • Ensure and monitor quality of acquisition through the store
  • Revenue -Deliver revenue targets for the store
  • Increase revenue per footfall by aiding customers purchase decisions

  • Achieve profitability (Return on investment) targets for the store
  • Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)

Customer Service
  • Manage churn and achieve customer satisfaction for walk-in customers

Store Management
  • Ensure adherence to store processes in terms of documentation and systems
  • Ensure infrastructure / store upkeep
  • Maintain availability of stock at the store while adhering to norms
  • Ensure appropriate placement of pop-ups and product displays at store

  • Execute marketing, branding and promotion activities
  • Ensure fliers/ brand POS are available at store
  • Resolve channel-specific issues within specific timelines

  • Resolve store-specific issues within specific timelines
  • Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees
  • Identify gaps in performance of immediate team and ensure training to bridge the same

HSW Compliance .
  • Ensure that the HSW norms are adhered to

Core Competencies, Knowledge, Experience
Critical Success Factors
  • Continuous Learning & Empowering Talent
  • Building Team Commitment
  • Leads Decision Making & Delivering Results

Threshold Functional Competencies
  • Products, Services and Technology Knowledge - Consumer

Differentiating Functional Competencies
  • Sales Planning and Forecasting
  • Solving Problems

  • 2 - 5 years
  • Experience of retail store and customer relationship management
  • Revenue Target achievement and cost management

Must have technical / professional qualifications
  • Essential : Graduation
  • Desired : Full - time post - graduation in business management/MBA

Job Details

Employment Types:


About Vodafoneidea

Vi or Vodafone Idea Limited is an Indian telecom operator with its headquarters based in Mumbai and Gandhinagar. It is a pan-India integrated GSM operator offering 2G, 3G, 4G, 4G+, VoLTE, and VoWiFi service

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