Manager, Program Manager, ABO

Manager, Program Manager, ABO

3-6 years
Not Specified

Job Description

Job Description :
Job summary
'Many of the problems we face have no textbook solution, and so we-happily-invent new ones.' - Jeff Bezos - a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. A Fortune 100 company based in Seattle, Washington, Amazon is the global leader in e-commerce. Amazon offers everything from books and electronics to apparel and diamond jewelry. We operate sites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States, and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.
We want you to help share and shape our mission to be Earth's most customer-centric company. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA. We do this every day by inventing elegant and simple solutions to complex technical and business problems. We're making history and the good news is that we've only just begun.
About the Role
Program Manager
We are looking for high-potential, flexible, innovative, and forward-thinking professional to join Amazon. Are you ready to drive high-visibility and strategic programs as well as leverage Lean methodologies to lead process improvement initiatives Are you equally comfortable digging into business requirements as you are driving operational efficiencies
Join Amazon's Audit and Business Operations team as a Program Manager. We are looking for candidates with a strong record of owning and executing strategic, cross-functional projects as well as partnering with other teams to drive key process improvement programs. This role requires working with business teams across the company to provide data driven operations support key to the success of the initiative. You will also lead a team of highly skilled associates (40-60), ensuring successful delivery of business goals, effective people management and adherence of productivity and quality assurance targets. This is an opportunity that requires a critical thinker with strong organizational, problem-solving, and communication skills. At the core of the position is passion for protecting Amazon's reputation and the customer experience and trust.
Key responsibilities include:
. Work with product management teams to understand program requirements and jointly develop a solution which solves a larger business problem
. Develop team goals and metrics that allow for accurate measurement and traction towards solving a business problem, achieve buy-in from a broad spectrum of stakeholders and actively report progress on the goals
. Continuously perform data based analysis to identify issues and report key insights, subsequently building data backed business cases
. Use industry proven tools such as lean/six sigma to drive operational efficiencies and quality improvement in the operations team under your purview
. Develop and maintain key relationships with internal stakeholders locally and around the world
Set the vision, direction, and culture of the business operations associate team by managing individual and team performance, expectations and goals - will be expected to provide career based development plans and perform appraisals
Key job responsibilities
Manager II, program management will manage a 40-60 member operations team bringing operational excellence, strong people management skill, project management in setting up, changing direction and deprecating teams and data driven problem solving and execution of upstream improvement ideas. This person will also contribute to org strategy, vision and mission.
A day in the life
You will spend 25% time in operational excellence, 25%+ in people and relation management, 30%+ time in problem solving and driving individual projects and 20% time improving the organizational rigor, strategy, direction and value proposition
Basic Qualifications :
. Experience in people management
. 3+ years experience working cross functionally with tech and non-tech teams
. Experience defining program requirements and using data and metrics to determine improvements
. 3+ years experience in program or project management
. Bachelor's degree, preferably in Computer Sciences/IT or related fields with a minimum of 5 years of work experience and a minimum of 1 year of people management experience
. Experience and strong interest in Operations, proven ability to define effective, efficient, and scalable processes and drive continuous improvement through root cause identification and defect elimination
. Strong critical and analytical thinking ability to solve complex and ambiguous problems, and perform cost benefit trade-offs
. Must have working knowledge in SQL and ability to work with large data sets (should have written their own queries) - working knowledge of other data processing tools (SAS, SPSS, R etc.) a plus
. Excellent communication, presentation and persuasion skills demonstrated success in achieving buy-in for an innovative, bold and strategic vision
. Willingness to roll up the sleeves and do what is necessary to meet team goals
. Strong bias for action ability to juggle multiple priorities and effectively deliver in a fast-paced, dynamic environment
. Self-driven, ability to work independently to develop and execute strategies with minimal supervision
Preferred Qualifications :
. Consulting experience or MBA from a top ranking institute
. Familiarity with Lean, Kaizen, Six Sigma concepts desired and certification is a plus
. Experience in e-commerce environment related experience in customer protection/trust/safety will be an added plus
. PMP/Prince2 certification

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