Manager, Program Management

Manager, Program Management

3-6 years
Not Specified

Job Description

Job summary
'Many of the problems we face have no textbook solution, and so we-happily-invent new ones.' - Jeff Bezos - a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. A Fortune 100 company based in Seattle, Washington, Amazon is the global leader in e-commerce. Amazon offers everything from books and electronics to apparel and diamond jewelry. We operate sites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States, and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.
We want you to help share and shape our mission to be Earth's most customer-centric company. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA. We do this every day by inventing elegant and simple solutions to complex technical and business problems. We're making history and the good news is that we've only just begun.
About the Role
Program Manager
We are looking for high-potential, flexible, innovative, and forward-thinking professional to join Amazon. Are you ready to drive high-visibility and strategic programs as well as leverage Lean methodologies to lead process improvement initiatives Are you equally comfortable digging into business requirements as you are driving operational efficiencies
Join Amazon Business Operations team as a Program Manager. We are looking for candidates with a strong record of owning and executing strategic, cross-functional projects as well as partnering with other teams to drive key process improvement programs. This role requires working with business teams across the company to provide data driven operations support key to the success of the initiative. You will also analyze operations data and processes to identify key customer issues/challenges that will help us improve our processes and provide higher value to our customers. This is an opportunity that requires a critical thinker with strong organizational, problem-solving, and communication skills. At the core of the position is passion for protecting Amazon's reputation and the customer experience and trust.
Key job responsibilities
Key responsibilities include:
. Work with product management teams to understand program requirements and jointly develop a solution which solves a larger business problem
. Develop team goals and metrics that allow for accurate measurement and traction towards solving a business problem, achieve buy-in from a broad spectrum of stakeholders and actively report progress on the goals
. Continuously perform data based analysis to identify issues and report key insights, subsequently building data backed business cases
. Use industry proven tools such as lean/six sigma to drive operational efficiencies and quality improvement in the operations team under your purview
. Develop and maintain key relationships with internal stakeholders locally and around the world
. Own, help set up and scale new operations programs, defining processes, KPI, goals, governance and reporting
. Experience in people management
. 3+ years experience working cross functionally with tech and non-tech teams
. Experience defining program requirements and using data and metrics to determine improvements
. 3+ years experience in program or project management
.Bachelor's degree, preferably in Computer Sciences/IT or related fields with a minimum of 5 years of work experience . Experience and strong interest in Operations, proven ability to define effective, efficient, and scalable processes and drive continuous improvement through root cause identification and defect elimination . Strong critical and analytical thinking ability to solve complex and ambiguous problems, and perform cost benefit trade-offs . Must have working knowledge in SQL and ability to work with large data sets (should have written their own queries) - working knowledge of other data processing tools (SAS, SPSS, R etc.) is a plus . Excellent communication, presentation and persuasion skills demonstrated success in achieving buy-in for an innovative, bold and strategic vision . Willingness to roll up the sleeves and do what is necessary to meet team goals . Strong bias for action ability to juggle multiple priorities and effectively deliver in a fast-paced, dynamic environment Self-driven, ability to work independently to develop and execute strategies with minimal supervision
. Consulting experience or MBA from a top ranking institute . Familiarity with Lean, Kaizen, Six Sigma concepts desired and certification is a plus . Experience in e-commerce environment related experience in customer protection/trust/safety will be an added plus . PMP/Prince2 certification.

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