Manager - Order Management

Manager - Order Management

Genpact
Not Specified
Not Specified

Job Description


With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Manager, Order Management
You're responsible for Order Management in an outsourced environment, supporting international clients, covering the end to end process - Booking for products which includes Contract Management/modification/administration etc., Customer master Data management, billing and invoicing, service contract management, Customer query/Dispute resolution.
Responsibilities
. Ensure successful Transition of work in initial phase of engagement, and then quickly stabilise operations.
. Deliver on SLA's and other dedications made to clients. Ensure right people management.
. Build a phenomenal people connect with team. Implement tools embedded into the solution for successfully transforming processes.
. Drive operational levers to ensure financial commitments are met.
Qualifications we seek in you!
Minimum qualifications
. Graduate (any stream)
. Relevant experience in Order Management with clients with business in the Office Equipment/Consumer electronics/Imaging industry in a B2B model.
. Consistent record of leading a team of 30+ FTE in an outsourced environment
. Excellent communications skills - both verbal and written. Consistent track record of client handling skills and ability to establish trust with clients.
Preferred Qualifications
. Exposure to SAP desirable
. Passport ready - willing to travel
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

About Genpact

Job Source : www.genpact.com

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