Manager, Non-Financial and FCP governance

Manager, Non-Financial and FCP governance

Standard Chartered
Not Specified
Not Specified

Job Description


About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
The role is responsible and accountable for executing and delivering end-to-end, best-in-class client journey for Servicing and Transacting for CPBB clients in UAE / GBS with core focus to manage day-to-day processes & applications supporting business processes.
Illustrative processes but not limited to the below:
Primary responsible for:

  • Ensure Financial Reconciliation controls are adhered for accounts and TP systems under CPBB COO ownership.

  • Team collaborative back up support for the below activities:

  • Responsible for Regulatory reporting/ requests for uploading in Central Bank (namely, debit and credit card details, 250K reporting, etc)

  • Support in scanning and managing stakeholders.

  • Monitor GL and PSGL exceptions.

  • Monitor SLA for Service Requests.


Products covered: All CPBB Banking Products
Key Responsibilities:

  • Zero tolerance on any processing error

  • High Audit MCA rating

  • Highlight any risk immediately and transparently with the management

  • Client centric approach in all processes and decisions

  • Adopt DWD and the other principles as communicated by the Group COO such as having an End-to-end client focus, commitment to real time and high speed processing, quick decisions, etc.

  • Embed defined strategy/ scorecards/ objectives in areas of competitive advantage in the onboarding domain (including change management within the domain) along with digitization principles in redesigning for straight &ndash through-processing whenever possible

  • Adopt existing and future process and technology initiatives and deliver outcome on standard metrics / scorecard for S&T processes, e.g. productivity, accuracy, service levels, losses/lapses, issues and ORF related to on boarding

  • Achieve high productivity and efficiency thereby resulting in improved service quality and a high level of client experience by maintaining a strong stakeholder management across functions to deliver end state process. This includes prioritizing initiatives and decisions related to the process.

  • Closely work with Client Journey Head / CPBB COO to agree and resolve issues around the operating model, systems and processes to ensure these are considered and prioritised into investment plans, remediation initiatives and any other process as appropriate.


Strategy & Business:
Adopt and embed as per the refreshed strategic priorities to deliver our network, grow affluent business, optimize low returning markets, improve productivity, transform and disrupt with digital agenda.
Execute 5 tenents of operations for country client servicing journey by utilising the enablers to achieve exponential & customised customer obsession service, collaborate with relevant stakeholders to improve product/service offering as applicable & bring in effective process efficiency solutions by following below 5 Tenets

  • Being Transparent with internal and external stakeholders

  • Being a solution centre (not just services) for better client outcome

  • Making faster decisions

  • Real time and high speed TAT

  • Managing system, process and people end to end.


Culture of inclusion: Create an importance of developing an inclusive work environment in ensuring sustainable business growth which helps to unlock the conscious and unconscious bias decision making and equips to accelerate management capacity to include others.
Purpose of the bank:Driving commerce and prosperity through our unique diversity.
It's critical for any organisation to have a clear purpose - to be clear on what we stand for, what we are trying to accomplish and what differentiates us from the competition. We should be able to articulate it to ourselves, our colleagues and importantly, to our clients
Our values: Our value behaviours constantly challenge us to represent the facts without being subjective by innovatively thinking out of the box showing our Entrepreneur skills of identifying opportunity and taking complete ownership in order to get desired results in a quick TAT through automation and fast paced actions of being agile while ensuring we are cheerful and spread positive vibes across teams.
Processes & Governance

  • Ensure that all processes/ practices in the Unit comply with the Bank&rsquos risk and compliance procedures, regulatory requirements and Country addendum, to minimize security and risk exposure & ensure this is clearly defined/ trained and supported to enable best in class operation performance within the unit.

  • Work with CPBB Products team to support new product / special project launches as per agreed Service Level Agreements, Turnaround time, productivity and accuracy measures and ensure robust performance tracking and communication of benefits and results.

  • Analyse and develop processes and work on system/process enhancements.

  • Implement & execute policies and procedures of the unit, ensuring consistency with Group standards

  • Ensure that efficient quality service is provided to both internal and external customers that meet or exceed agreed service standards of the key products/ services offered by Retail Business.

  • Work in collaboration with Process Development Unit (PDU), Business Risk (BRM) and relevant stakeholders to ensure all processes are documented, up-to-date and being effectively implemented by the operations team in Dubai and Chennai and to maintain a strong and appropriate control and compliance environment within the unit


People and Talent

  • Lead through example and build the appropriate culture and values. Set appropriate tone and work in collaboration with risk and control partners


Risk Management

  • Adhere to Risk Management, Risk Metrics and objectives related to your function

  • Identifying, assessing, monitoring, controlling and mitigating financial crime risk, sanctions risk and reputational risk to the Group for Retail Banking clients and comply with applicable internal policies and external laws and regulations across our markets.

  • Ensuring appropriate focus on High risk and Very High-risk issues.

  • Execute responsibilities as outlined in the Group Operational Risk Framework of maintaining a strong and appropriate control environment covering Retail Banking businesses & restricting business if existing infrastructure and processes, capacity or capability are not fit to execute business within operational risk tolerance, regulatory standards or growth aspirations to regulators.


Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct.

  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead the team to achieve the outcomes set out in the Bank&rsquos Conduct Principles: [Fair Outcomes for Clients Effective Financial Markets Financial Crime ComplianceThe Right Environment.]*

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

  • Central bank of UAE


Key Stakeholders

  • Internal: Country Management Team, Product Team, Sales, Branches, CDD ops, Credit, Customer experience, Operational Risk, Compliance, PDU, etc

  • External: Auditor (Internal & External), Service Providers, Regulator(s)


Other Responsibilities

  • Embed &ldquoHere for Good" and Group&rsquos brand and values in the On Boarding Team UAE.

  • Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.


Our Ideal Candidate

  • Solid knowledge of Retail Banking products and operations of branch and other distribution channels .

  • Relevant business experience in operations, business analysis or project management.

  • Clear understanding of the Bank&rsquos Operational Risk Framework or equivalent experience gained in other organisations

  • Demonstrated history of applying sound judgement with critical thinking skills and courage necessary to perform a control role and maintain effective working relationships

  • Strong analytical skills, detail-focused with the ability to interpret large volume of information

  • Problem solving skills with ability to influence across all levels of business

  • Ability to independently drive initiatives with minimum hands-on supervision

  • Strong people management skills


Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.
Job Source : scb.taleo.net

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