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Manager II - Quality

UST Global Singapore Pte Limited
Not Specified
Not Specified

Job Description


Job Description :
Role Proficiency:Function as an independent consultant to projects by helping to pick right suite of processes and best practices with needed tailoring at every stage of the project life cycle. Advise senior delivery leaders on process improvements and provide Delivery intelligence to leadership through processes and interventions
Outcomes:
  1. Facilitate and review project artifacts/ activities that enables project execution along the process path minimizing execution risk on projects
  2. Report to appropriate levels of hierarchy at the right time execution risks and impact to project commitments to customer
  3. Facilitate/perform root cause analysis at program/project level derive action items for recurring non-compliances and bring to closure
  4. Aid sales as well delivery teams in responding to RFPs MSAs and SOWs on a need basis
  5. Inputs on improvements for PM practices/PMs towards PM Competency framework
  6. To participate in customer visits to project contribution of EPEX Team at organization level. Create opportunities for customer interaction at account/project level
  7. Embrace new ideas that produce outstanding results to teams which in turn reaches to customers.
  8. Perform additional responsibilities as and when required based on business needs

Measures of Outcomes:
  1. No. of Detailed Project Reviews conducted
  2. No of Risks identified and update the Risky Project Tracker
  3. No. of Client visit participated
  4. No. of SLA breaches and Penalties captured and reported to senior management

Outputs Expected:Measure:
  1. Evaluate all UST process
    guidelines and best practices for its intent and business value
    so that consultancy can be provided to delivery teams as and when required based on the inputs shared by the team

Analyse:
  1. Ensure KPIs set by the team are in line with the process change management and provide timely feedbacks on the process

Early Risk Management:
  1. Identification and Evaluate High Risk Projects within the organization and provide timely recommendation to the projects and alert the senior management

Metrics:
  1. Educate and Ensure the quality metrics are provided to the organization baseline

EBITDA Leakage:
  1. Bring down the EBITDA Leakage with recommendations and tight governance

Process Presentation:
  1. Prepare a process presentation with all relevant details
  2. Deliver process presentations to Customers and delivery leadership

Project Review:
  1. To perform Formal Project Reviews on Critical projects identified across the organization

Skill Examples:
  1. Ability in defining process frameworks at the project or program level
  2. Estimation skills using Function point analysis
  3. Ability to perform and conduct root cause analysis sessions
  4. Agile specialist Scrum/Kanban
  5. Ability to manage teams of over 15
  6. Ability to influence without authority
  7. Delivery process presentations to Customers and delivery leadership
  8. Quantitative management techniques for all SDLC methodologies under skills
  9. Data Analysis and Intelligence
  10. Strong and proven interpersonal and collaboration skills
  11. Analytical and problem-solving ability
  12. Process driven approach

Knowledge Examples:Knowledge Examples
  1. Knowledge of Agile Methods - Scrum and Kanban
  2. Change Management
  3. Process Discipline

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