Manager, ERP Administration

Manager, ERP Administration

Teletech Customer Care Management Philippiness Inc
6-9 years
Not Specified

Job Description


Job Description :
Description - External
When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Oracle Applications Manager.
At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion.
As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute We're listening. Looking for exposure to different clients, different technologies It's what we do. Want to make an impact on the future We're innovating every day. Teamwork key You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences.
TTEC is currently searching for an experienced Oracle Development Manager who has at least two full cycle implementation experience. This position will be responsible for
Maintain ticket matrix, overseeing a team of techno functional experts for delivery and project plan adherence. Must be a team player , thrive in a dynamic work environment spanning multiple geographies. Must have experience in AIM/OUM/ PMP / Agile methodologies.
Our Manager, Oracle Duties & Responsibilities will include:
* Experience in Oracle implementation EBS must. Cloud experience is plus.
* Proficient in requirement analysis and business mapping of Oracle Financials
* Exposure to Oracle Payroll and integration
* Experience in any middle tier tool a plus
* Creating UAT plan and conduction as per the plan
* Experience to work with project management triangle ( cost , scope , time)
* Maintaining SLA and improve on a continuous basis
* Solid understanding of period end processes for a global company
* Guiding team members for troubleshooting and engaging with right partners
* Follow AIM / OUM methodology and documentation standard for enhancement/implementation
* Planning and follow-through for regular RUP patches for payroll and year-end
* Working directly with business stakeholder and managing expectation in terms of system capabilities and component delivery
* Coordinating Ensuring financial compliance
Basic Qualifications:
* Bachelors / Masters degree in Financial Systems. MBA/Project Management Professional preferred.
* Minimum 6+ years experience with full cycle Oracle EBS implementation
* Must have lead teams of people
* Detail understanding of Oracle EBS function security , menu , responsibility
* Detail understanding of SOX /SOD compliance
* Understanding of technical integration between various Oracle modules and 3rd party systems
* Working knowledge with most Microsoft Office applications (Word, Excel, PowerPoint, Projects, Visio, Outlook, SharePoint)
* Outstanding customer service and communication skills
Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

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