Manager, Digital banking

Manager, Digital banking

Standard Chartered
Not Specified
Not Specified

Job Description

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

  • In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

  • Flexible working options based around home and office locations, with flexible working patterns

  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

  • Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Role Responsibilities

Digital roadmap:
Design and drive the digital capability roadmap for CPBB India by liaising closely with relevant business and support functions and closely tracking the competitive and regulatory environment.
Key focus areas will be across front end changes (i.e. client facing capability rollouts), backend digitization to drive cost efficiencies and capabilities to enable our front-line teams. Client facing changes will be a combination of sales related capabilities as well as engagement and servicing.
Digital adoption: Drive digital adoption for:
o Drive adoption of Digital channels for servicing needs in line with the corporate plan
o Digital channels (Internet banking, SC Mobile, SC UPI, EB App, Wealth App)
o Adoption of new payment initiatives like UPI, Bharat QR, BBPS, Visa Checkout etc.

Key Performance Indicators
. Monetization of digital assets and capabilities (revenue generation and cost efficiencies)
. Relative competitive rating in Digital NPS on the back of capability roll-outs
. Digitally active client by channel / platform in line with the corporate plan
. Total growth in Digital transactions
o Financial:
. Money transfers Utility payments
. Third party services (EB App)
. Deposits & Mutual funds
. Credit card payments Payment gateway transactions
o Non-Financial:
. Service requests
. Data locker
. Statement and advises adoption
. No. of financial transactions per active customer
. Incremental revenue generated through Digital adoption
. Revenue generated from Digital adoption

  • Will be responsible to implement projects in line with the Bank&rsquos project management framework.

Risk Management

  • Ensure compliance with the Bank&rsquos IT security, Client authentication and privacy controls.


Will be responsible to ensure compliance with the Group Digital GPS for internet and mobile banking and all new capabilities implemented
Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct.

  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Leadto achieve the outcomes set out in the Bank&rsquos Conduct Principles

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

  • Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association

Key Stakeholders
. Country and group technology teams
. Country Product and segments
. Country OPS and CE teams
. Country and Group project management team
. Country PDU
. Country marketing

Our Ideal Candidate

  • 3 4 years work experience

  • Post graduate, preferably with an MBA and / or some experience in Digital Banking

Visit our careers website

Standard Chartered plc is a British multinational banking and financial services company headquartered in London, England. It operates a network of more than 1,200 branches and outlets (including subsidiaries, associates and joint ventures) across more than 70 countries and employs around 87,000 people. It is a universal bank with operations in consumer, corporate and institutional banking, and treasury services. Despite its UK base, it does not conduct retail banking in the UK, and around 90% of its profits come from Asia, Africa, and the Middle East.

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