Conneqt Business Solutions Limited
0 - 50 Years
Not Specified

Job Description

Job Description :
Job Description :
Business Unit: Collections
Department: Collections
Edu Qualifications: Graduate with a B Com degree/ MBA in Finance or PG would be preferred
Preferred Grade: B4
Age group: 30 years
Designation: Manager
Min. work experience: 10-15 years
Preferred Industry/ sector: Auto(Commercial / Passenger Vehicles), Consumer Durables, Banking (Personal loans/Credit Cards)
Span of Control Reporting to Business Head
Supervises (directly/indirectly): team of about 250+
Role statement
To develop the X bucket Collections capability, engaging with current clientele, developing process SLAs, monitoring revenue targets & supporting the regional team with effective
execution meeting the Clients guidelines
Core Responsibilities:
1.Carry out necessary capacity planning to optimize performance by conducting
regular daily review with the regional team to drive performance
2.Review process gaps and work with line team to ensure closure of audit gaps as
required in the SLA
3.Monitoring Productivity and Efficiency levels and provide feedback for
4.Weekly / Monthly Review with the client to understand their concern and providing
5.Resolving legal concerns raised by the client
6.Manage indirectly a team of employees for effectiveness and results
7. Minimum 10 years of tele collections experience in domestic ops
8.Total-experience for around 15 years
9. Minimum team managed in last/ biggest assignment of 100 agents
10.Understanding of dialer operations
11.Good excel and data management skill
Other attributes
Unique Identification Code(UIC)
Department: Collections
Project Location(s): Mumbai
Education: Graduate with a B Com degree/ MBA in Finance or PG would be preferred

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