Management Trainee - Reporting Analyst

Management Trainee - Reporting Analyst

Genpact
Not Specified
Not Specified

Job Description


With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of MT, Reporting Analyst
Responsibilities:
. Building/Amend/Update reports using SQL, VBA and Tableau solutions
. Understand contact center environment and provide required commentary on the periodic executive reports
. Support other Adhoc business requests as required
. Regular daily/ weekly/ monthly/ quarterly reporting
. Process documentation
. Regular client governance
. Work in US shifts
Qualifications we seek in you:
. B.Tech, MCA or M.Com Post Graduate
Preferred Skill Set:
. Proficient in MS Excel/ Access, VBA, SQL & Tableau
. Good understanding of designing SQL queries and query optimization/ automation
. Excellent understanding of Tableau
. Good exposure to contact center reporting background
. Knowledge of contact center tools like IEX, Incontact, Broadsoft, etc.
. Excellent Interpersonal skills and Analytical reasoning ability.
. Flexibility to quickly shift priorities, multi-task and prioritize simultaneous requirements in fast paced environment and balance all to completion
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

About Genpact

Job Source : www.genpact.com

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